Passports backlog: Holidaymakers 'in urgent need' promised free fast-tracking

 

Deputy Political Editor

Holidaymakers and business people with an “urgent need to travel” will have their passport renewals fast-tracked free of charge, Theresa May promised today as the Home Office struggled to get a grip on the growing crisis.

She also announced that hundreds of thousands of Britons living abroad whose passports were about to run out would get automatic one-year extensions to their travel documents.

The Home Secretary set out the moves in an emergency Commons statement prompted by the revelation of a 30,000 backlog of unprocessed passport renewal applications.

MPs say they have been inundated by angry constituents who fear they will not be able to go on holiday or fly to meet relatives living abroad.

Yvette Cooper, the shadow Home Secretary, said: “This has been a sorry shambles from a sorry department and a Home Secretary who can’t even bring herself to say the word.”

Read more
Passport office backlog: Ministers block relaxation of checks to deal with delays
Passport Office 'backlogs': Families being 'held to ransom' by fees for fast-tracked applications  

Mrs May said she “understood the anxiety” of people waiting for new passports and pledged: “The Government will do everything it can while maintaining the security of the passport to make sure that people get their passports in time.”

Announcing a series of measures designed to ease the crisis, she said:

• The renewal applications of people with an urgent need to travel “will be expedited in terms of its processing, printing and delivery - free of charge”.

• People applying overseas to renew passports for travel to Britain would be given an automatic 12-month extension.

• Those applying overseas for their children would also be issued with emergency travel documents, although they will still have to provide “comprehensive proof” they are the parents.

• Hundreds more staff are being brought in to tackle the backlog.

The Home Secretary also suggested the Passport Office could be stripped of its agency status and brought within the Home Office, reporting directly to ministers. Mrs May implemented a similar reform to the UK Border Agency, which was abolished and brought under ministerial control.

She said: “In the medium to long term the answer is not just to throw more staff at the problem, but to make sure HMPO is running as efficiently as possible and is as accountable as possible.

"I have therefore asked the Home Office's permanent secretary Mark Sedwill to conduct two reviews, first to make sure HMPO works as efficiently as possible, with better customer services, better processes and better outcomes.”

Mrs May said that despite a surge in applications, the “overwhelming majority” of “straightforward” cases were being dealt with within the normal three week time limit.

Start your day with The Independent, sign up for daily news emails
Have you tried new the Independent Digital Edition apps?
ebooks
ebooksA celebration of British elections
Arts and Entertainment
The Ridiculous Six has been produced by Adam Sandler, who also stars in it
filmNew controversy after nine Native American actors walked off set
Voices
Ed Miliband, Nick Clegg and David Cameron appeal to the audience during the Question Time special
voices
Sport
Danny Jones was in the Wales squad for the 2013 World Cup
rugby leagueKeighley Cougars half-back was taken off after just four minutes
Life and Style
The original ZX Spectrum was simple to plug into your TV and get playing on
techThirty years on, the ZX Spectrum is back, after a fashion
News
Tiger Woods and Lindsey Vonn are breaking up after nearly three years together
peopleFormer couple announce separation in posts on their websites
Sport
football
Life and Style
Google celebrates Bartolomeo Cristofori's 360th birthday
techGoogle Doodle to the rescue
Arts and Entertainment
Haunted looks: Matthew Macfadyen and Timothy Spall star in ‘The Enfield Haunting’
tvThe Enfield Haunting, TV review
News
The Mattehorn stands reflected in Leisee lake near Sunnegga station on June 30, 2013 near Zermatt, Switzerland
news
News
Michelle Dockery plays Lady Mary in Downton Abbey
peopleBut who comes top of the wish list?
News
Miriam Gonzalez Durantez, right, with Lib Dem candidate Jane Dodds in Newtown, Powys, as part of her tour in support of the party’s female candidates
general electionNick Clegg's wife has impressed during the campaign
  • Get to the point
2015 General Election
May2015

Poll of Polls

Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Recruitment Genius: Senior Digital Marketing Consultant

£28000 - £45000 per annum: Recruitment Genius: A Senior Digital Marketing Cons...

Recruitment Genius: Assistant Stores Keeper

£16640 - £18500 per annum: Recruitment Genius: An Assistant Stores Keeper is r...

Recruitment Genius: Claims Administrator

£16000 - £18500 per annum: Recruitment Genius: This is an excellent opportunit...

Recruitment Genius: Software Developer - C# / ASP.NET / SQL

£17000 - £30000 per annum: Recruitment Genius: Developer required to join a bu...

Day In a Page

Fishing for votes with Nigel Farage: The Ukip leader shows how he can work an audience as he casts his line to the disaffected of Grimsby

Fishing is on Nigel Farage's mind

Ukip leader casts a line to the disaffected
Who is bombing whom in the Middle East? It's amazing they don't all hit each other

Who is bombing whom in the Middle East?

Robert Fisk untangles the countries and factions
China's influence on fashion: At the top of the game both creatively and commercially

China's influence on fashion

At the top of the game both creatively and commercially
Lord O’Donnell: Former cabinet secretary on the election and life away from the levers of power

The man known as GOD has a reputation for getting the job done

Lord O'Donnell's three principles of rule
Rainbow shades: It's all bright on the night

Rainbow shades

It's all bright on the night
'It was first time I had ever tasted chocolate. I kept a piece, and when Amsterdam was liberated, I gave it to the first Allied soldier I saw'

Bread from heaven

Dutch survivors thank RAF for World War II drop that saved millions
Britain will be 'run for the wealthy and powerful' if Tories retain power - Labour

How 'the Axe' helped Labour

UK will be 'run for the wealthy and powerful' if Tories retain power
Rare and exclusive video shows the horrific price paid by activists for challenging the rule of jihadist extremists in Syria

The price to be paid for challenging the rule of extremists

A revolution now 'consuming its own children'
Welcome to the world of Megagames

Welcome to the world of Megagames

300 players take part in Watch the Skies! board game in London
'Nymphomaniac' actress reveals what it was really like to star in one of the most explicit films ever

Charlotte Gainsbourg on 'Nymphomaniac'

Starring in one of the most explicit films ever
Robert Fisk in Abu Dhabi: The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers

Robert Fisk in Abu Dhabi

The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers
Vince Cable interview: Charging fees for employment tribunals was 'a very bad move'

Vince Cable exclusive interview

Charging fees for employment tribunals was 'a very bad move'
Iwan Rheon interview: Game of Thrones star returns to his Welsh roots to record debut album

Iwan Rheon is returning to his Welsh roots

Rheon is best known for his role as the Bastard of Bolton. It's gruelling playing a sadistic torturer, he tells Craig McLean, but it hasn't stopped him recording an album of Welsh psychedelia
Russell Brand's interview with Ed Miliband has got everyone talking about The Trews

Everyone is talking about The Trews

Russell Brand's 'true news' videos attract millions of viewers. But today's 'Milibrand' interview introduced his resolutely amateurish style to a whole new crowd
Morne Hardenberg interview: Cameraman for BBC's upcoming show Shark on filming the ocean's most dangerous predator

It's time for my close-up

Meet the man who films great whites for a living