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Ministers get 20-page guide to 140-character Twitter

By Kunal Dutta

It took a fastidious government document spanning 20 pages to inform ministers how to use Twitter, the microblogging tool with a limit of 140 characters.

Whitehall's first ever Twitter strategy was created by the Department for Business, Innovation and Skills as a guide to government departments to tweet more consistently, despite the risk of "criticism of jumping on the bandwagon" and "pointless content".

Produced by Neil Williams, BIS's head of corporate digital channels, it presents a series of ideas how to communicate better with the public, recommending that tweets should be "human and credible".

Twitter has millions of users in Britain and has become an important communication and news medium.

But Westminster's efforts have been spurious. While some politicians have quickly embraced the new technology, others have quickly lost interest. Hazel Blears is still to update beyond her first post on 15 June, despite the promise to "tweet more soon".

The new guide proposes that digital media teams in Whitehall departments should consider releasing "exclusive content" – such as insights from ministers, answering questions from voters and tweeting on ministers' whereabouts, provided it does not infringe on security.

Mr Williams says one of the biggest problems will be to get the right tone – the informality of the service means that Twitter users might not like "dry" departmental tweets. He added that those running the Twitter feeds will have to put up varied links to other interesting information, rather than just web links to press releases.

Follow MPs on Twitter with our Livewire service

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Twitter
[info]ironspiderzero wrote:
Tuesday, 28 July 2009 at 06:55 am (UTC)
I'm sorry, but can Government get on with the job of governing (and a p*ss-poor job they're doing) and not waste time (and taxpayer's money - not that it seems to be a consideration) rather than trying to find ways to be popular! They're not in post to be popular - just effective in running the country...

So, I guess, for all the good they're doing, they may as well spend the day on Twitter as doing the things they're paid to do!
Twitter for Twits
[info]drlizmiller wrote:
Tuesday, 28 July 2009 at 07:51 am (UTC)
Do they need this? - do we need this? do we need them?
Twitting is better for health than having too much drink.
[info]sylva_md_poetry wrote:
Tuesday, 28 July 2009 at 11:08 am (UTC)
Drinking too little is healthy
Twitting can replace who drinks heavily.

People think poeting needs drink
I live in desert where drinking never allowed

I can write without having drop of drink
But Balsamic vinegar in ice and water
Become tasty drink

You don't need more than that
I tried, I am happy without any drink
Thanks for Italians, who invented Balsamic Vinegar
Which tastes healthier than wine.

You can write poems you can invent
without drop of drink.
[info]kineticfactory wrote:
Tuesday, 28 July 2009 at 02:27 pm (UTC)
"Exclusive content"? Like, say, a remix of a press statement, or a B-side bill that didn't make it to Parliament or something? Are New Labour trying to rehash their Cool Britannia days and confusing themselves with the recording industry now?

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