Revenue 'should pay for any error'

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The Independent Online
(First Edition)

TAXPAYERS should be paid compensation when the Inland Revenue has erred and caused prolonged distress, Elizabeth Filkin, the first Revenue Adjudicator, said yesterday, writes Vivien Goldsmith.

Presenting her first report, Ms Filkin said that some financial token would help heal the wound where the distress has been very long term and intense. 11 months of operation to the end of March, the adjudicator investigated 308 complaints. Of these, 105 were settled during the period - 65 wholly or partly in favour of the complainant; 36 wholly in favour of the Inland Revenue, and four withdrawn.