Delayed Ryanair passengers loot drinks trolley and steal cigarettes in 'barbaric' revolt

Passengers had been on plane for several hours before the 'mutiny' took place

Angry Ryanair passengers reportedly took a plane hostage in a 'barbaric' revolt before abusing staff and stealing alcoholic drinks.

The incident took place on a Rabat-Paris flight carrying 170 people on 11 January after a passenger became seriously ill and the plane was forced to make an unscheduled stop in Madrid seeking medical assistance, according to French daily Metronews.

As they left the Spanish capital, passengers were told they would land in Nantes instead and be taken to Paris by bus the next morning, complying with night-time noise restrictions at Beauvais airport in Paris.

As the two-and-a-half hour flight turned into a 24-hour ordeal, angry passengers reportedly staged a rebellion, abusing staff and stealing duty free products.

Staff described the incident as 'barbaric' and 'extremely disrespectful'.

A Nantes airport employee told Metronews: "They pillaged the aircraft for food, drinks – especially alcoholic drinks – cigarettes and perfumes, anything of any value.

"They behaved like animals towards the plane, the crew and members of the airport’s ground staff."

One passenger defended the revolt: "We were tired, on edge, because the situation was badly managed, we were hungry and thirsty and no one was giving us any information.

"After seven hours locked in a plane – instead of the scheduled two-and-a-half – people need to eat. We simply helped ourselves."

Ryanair said reports in the French press were 'inaccurate'.

A spokesperson added: "There was no mutiny on arrival in Nantes, passengers were provided with overnight hotel accommodation and were transferred by coach to Paris Beauvais the following morning, in line with Ryanair’s policies and obligations.

"Ryanair apologised sincerely to all passengers affected by this delay."

The incident comes as the budget airline works to win back disenchanted travellers and deal with its image problem in a bid to cement its position against rival easyJet. Chief executive Michael O’Leary recently told shareholders the company must “eliminate things that unnecessarily piss people off”.

Ryanair has reduced its controversial excess baggage fee, where passengers pay €20 (£16) per kilo of luggage over the allotted weight limit, to €10- in line with rivals.

The company has also announced plans to improve its website, revamp its customer service on Twitter and introduce “quiet flights”, which will be in operation between 9pm and 8am,  with minimal public announcements and dimmed  cabin lights so passengers can sleep.

Start your day with The Independent, sign up for daily news emails
Voices
Homeless Veterans charity auction: Cook with Angela Hartnett and Neil Borthwick at Merchants Tavern
charity appeal
Sport
Amir Khan is engaged in a broader battle than attempting to win a fight with Floyd Mayweather
boxing Exclusive: Amir Khan reveals plans to travel to Pakistan
Arts and Entertainment
Caroline Flack became the tenth winner of Strictly Come Dancing
tvReview: 'Absolutely phenomenal' Xtra Factor presenter wins Strictly Come Dancing final
Sport
Ched Evans in action for Sheffield United in 2012
footballRonnie Moore says 'he's served his time and the boy wants to play football'
PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
ebooks
ebooksA year of political gossip, levity and intrigue from the sharpest pen in Westminster
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Recruitment Genius: Finance Director

£65000 - £80000 per annum: Recruitment Genius: Finance Director required to jo...

Recruitment Genius: Medico-Legal Assistant

£15000 - £25000 per annum: Recruitment Genius: This is a unique opportunity fo...

Ashdown Group: (PHP / Python) - Global Media firm

£50000 per annum + 26 days holiday,pension: Ashdown Group: A highly successful...

The Jenrick Group: Quality Inspector

£27000 per annum + pension + holidays: The Jenrick Group: A Quality Technician...

Day In a Page

Amir Khan: 'The Taliban can threaten me but I must speak out... innocent kids, killed over nothing. It’s sick in the mind'

Amir Khan attacks the Taliban

'They can threaten me but I must speak out... innocent kids, killed over nothing. It’s sick in the mind'
Homeless Veterans appeal: 'You look for someone who's an inspiration and try to be like them'

Homeless Veterans appeal

In 2010, Sgt Gary Jamieson stepped on an IED in Afghanistan and lost his legs and an arm. He reveals what, and who, helped him to make a remarkable recovery
Could cannabis oil reverse the effects of cancer?

Could cannabis oil reverse effects of cancer?

As a film following six patients receiving the controversial treatment is released, Kate Hilpern uncovers a very slippery issue
The Interview movie review: You can't see Seth Rogen and James Franco's Kim Jong Un assassination film, but you can read about it here

The Interview movie review

You can't see Seth Rogen and James Franco's Kim Jong Un assassination film, but you can read about it here
Serial mania has propelled podcasts into the cultural mainstream

How podcasts became mainstream

People have consumed gripping armchair investigation Serial with a relish typically reserved for box-set binges
Jesus Christ has become an unlikely pin-up for hipster marketing companies

Jesus Christ has become an unlikely pin-up

Kevin Lee Light, aka "Jesus", is the newest client of creative agency Mother while rival agency Anomaly has launched Sexy Jesus, depicting the Messiah in a series of Athena-style poses
Rosetta space mission voted most important scientific breakthrough of 2014

A memorable year for science – if not for mice

The most important scientific breakthroughs of 2014
Christmas cocktails to make you merry: From eggnog to Brown Betty and Rum Bumpo

Christmas cocktails to make you merry

Mulled wine is an essential seasonal treat. But now drinkers are rediscovering other traditional festive tipples. Angela Clutton raises a glass to Christmas cocktails
5 best activity trackers

Fitness technology: 5 best activity trackers

Up the ante in your regimen and change the habits of a lifetime with this wearable tech
Paul Scholes column: It's a little-known fact, but I have played one of the seven dwarves

Paul Scholes column

It's a little-known fact, but I have played one of the seven dwarves
Fifa's travelling circus once again steals limelight from real stars

Fifa's travelling circus once again steals limelight from real stars

Club World Cup kicked into the long grass by the continued farce surrounding Blatter, Garcia, Russia and Qatar
Frank Warren column: 2014 – boxing is back and winning new fans

Frank Warren: Boxing is back and winning new fans

2014 proves it's now one of sport's biggest hitters again
Jeb Bush vs Hillary Clinton: The power dynamics of the two first families

Jeb Bush vs Hillary Clinton

Karen Tumulty explores the power dynamics of the two first families
Stockholm is rivalling Silicon Valley with a hotbed of technology start-ups

Stockholm is rivalling Silicon Valley

The Swedish capital is home to two of the most popular video games in the world, as well as thousands of technology start-ups worth hundreds of millions of pounds – and it's all happened since 2009
Did Japanese workers really get their symbols mixed up and display Santa on a crucifix?

Crucified Santa: Urban myth refuses to die

The story goes that Japanese store workers created a life-size effigy of a smiling "Father Kurisumasu" attached to a facsimile of Our Lord's final instrument of torture