'Cold hearted' customer is 'upset she got bad service' while someone was having a heart attack

Diner Holly Jones was dining at Kilroy's Bar N' Grill in Indianapolis when a 70-year-old woman suffered a heart attack in the restaurant

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The Independent US

A woman has been described as “cold hearted” and “nasty” after apparently criticising restaurant staff for ignoring her while they tended to a woman having a heart attack.

Holly Jones was dining at Kilroy's Bar N' Grill in Indianapolis when a 70-year-old woman reportedly suffered the medical emergency in the restaurant.

A post on Ms Jones' Facebook page described the woman as a “junkie” and said she felt like her “business didn’t matter” when the manager told her someone dying was more important.

“I will never go back to this location for New Year’s Eve!!! After the way we were treated when we spent 700+ and having our meal ruined by watching a dead person being wheeled out from an overdose my night has been ruined!!!” Ms Jones posted on Facebook, according to the Daily Mail.

“The manager also told us someone dying was more important then (sic) us being there making us feel like our business didn’t matter, but I guess allowing a Junkie in the building to overdose on your property is more important then paying customers who are spending a lot of money!!”

Chris Burton, the manager of the store, replied to the disgruntled customer on Facebook - describing her as “cold-hearted”, “nasty” and saying she could “take [her] money elsewhere.”

“Hi Holly, thanks for reaching out! We love feedback, whether it be positive or negative. I especially like feedback like this so others can see the disgusting people that we have to deal with sometimes," Mr Burton reportedly said in his response.

“First of all, the ‘overdosing junkie’ that you speak of was a 70+ year old woman who had a heart attack. Thankfully she was finally revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know.

“But I can completely understand why you think being intoxicated a******s that didn’t understand your bill should take priority over a human life.

“But honestly, I’m glad to hear you won’t be coming back to Kilroy’s because we wouldn’t want anyone as cold-hearted and nasty as you returning.

“I appreciate anyone who chooses to spend their money at Kilroy’s until they act like you. You can take your money anywhere else after that, and I won’t lose a second of sleep over it."

Ms Jones has since deleted or deactivated her Facebook account. She reportedly claimed she had been hacked and that she did not write the offensive post.

The daughter of the heart attack victim, Tohnna Wymer, has created a GoFundMe page to help with costs associated with her mother's medical treatment, who is currently recovering in hospital.