Banking on a friendly service ...
Banking on a friendly service ...
Peking - A Chinese bank has ordered its staff to correct the legendary bad manners of service personnel with a ban on swear words and rudeness. Among the forbidden phrases at branches of the Industrial and Commercial Bank in Jinan are: "I don't know"; "That's not my business"; "If you have any complaints, go and see the boss"; "Just wait, can't you see I'm busy?"; and "When will you stop complaining?" Reuter
Subscribe to Independent Premium to bookmark this article
Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies