Voices

Moving house really brings you up to speed with the state of customer service in modern-day Britain. For the past two weeks I have been waging an almost constant war, via Twitter, email and phone, to get companies to do the simplest things like turn up on time (or even on the right day), deliver the correct item or offer help over the phone in something resembling human. I am fortunate in that I am a very minor celebrity with a healthy amount of Twitter followers. Time and again, the moment I tweeted my grievances the managing director or head of customer care would be in touch within 15 minutes promising to solve the problem. This is brilliant for me, but it's a sad state of affairs that problems that are easily solved can only be dealt with because I once dressed as a large squirrel.

national puppetry archive

Violet Philpott: Puppeteer who brought Zippy to life in 'Rainbow'

Zippy, the yellowish-brown glove puppet who was loud and sought to be the centre of attention in Rainbow, gained a cult status that went beyond the pre-school children's programme's 25-year history.

Archie is grilled by Anne Robinson on the final edition of The Weakest Link

As Robinson says 'Goodbye', our man Archie wins the last Weakest Link

Nine years on from his first appearance on The Weakest Link, The Independent's Archie Bland is celebrating after he returned to take part in the final edition of the show – and pulled off a stunning victory.

As Robinson says 'Goodbye', our man Archie wins the last Weakest Link

Nine years on from his first appearance on The Weakest Link, The Independent's Archie Bland is celebrating after he returned to take part in the final edition of the show – and pulled off a stunning victory.

Archie is grilled by Anne Robinson on the final edition of The Weakest Link

‘You are the weakest link, goodbye!': What’s it like to face Anne Robinson on the cult quiz show?

When he was voted off the cult TV quiz show The Weakest Link nine years ago, Archie Bland thought he'd seen the last of Anne Robinson. Then he got invited back for its final broadcast...

Letter from the editor: The weakest link

BBC Parliament (504 on Sky, 81 on Freeview) is likely to garner record viewing figures at 2.30pm today when a reluctant Rupert and James Murdoch will appear before the Commons Culture, Media and Sport committee, to be followed at 3.30pm by their ex-CEO Rebekah Brooks.

Are Finnish schools the best in the world?

They have no uniforms, no selection, no fee-paying and no league tables. Yet Finland's education system consistently tops global rankings. Richard Garner finds out what we can learn from them

Stars in their eyes: Why is the Government allowing celebrities into the seats of power?

Mary Portas is the latest television personality to be recruited by government – but politics is too important to be treated like a reality show, argues John Walsh

Virginia Ironside: Why does it pay to be rude on television?

Now she's left The Weakest Link Anne has been extraordinarily generous to the guests she put down

Cultural Life: Boy George, singer

Music: I'm digging Laura Marling, Nocturne The Blonde, Hurts, Sister Crayon, Chairlift and, of course, the gorgeous Adele who has a touch of Dusty Springfield about her. My Spotify playlist goes from Glasvegas to Jimmy Scott, lots of David Bowie from all decades and even a dash of Julio Iglesias and Goran Bregovic! Oh, and Timi Yuro, who seems to have been forgotten but what a voice!

Matthew Bell: The <i>IoS</i> Diary (27/02/11)

Born on a red carpet

Matthew Norman: Let's hope Alan Johnson doesn't get asked about stamp duty

The mood music at which Johnners can excel is important. But you can't make music of any kind without knowing the individual notes

Age case presenter Miriam O'Reilly 'did the right thing'

Axed presenter Miriam O'Reilly today said she had done the "right thing" by "standing up" to the BBC after she won an age discrimination case against the corporation.

'I don't hate women' says top female television executive

One of the most senior female TV executives in Britain today launched an emotional rebuttal of "utterly offensive" claims that she "hates" women.

BBC One controller hated women, tribunal told

Four female presenters in their 40s and 50s were dropped from Countryfile because BBC One controller Jay Hunt "hated women", a tribunal heard today.

Career Services

Day In a Page

Independent Travel
Pompeii, Capri & the Bay of Naples
Dubrovnik, the Dalmatian Coast & Montenegro
Burgundy, the River Rhone & Provence
Lisbon, Oporto and the Douro Valley
Lake Garda, Venice & Verona
Spain
Prices correct as of 23 January 2015
Syria crisis: Celebrities call on David Cameron to take more refugees as one young mother tells of torture by Assad regime

Celebrities call on David Cameron to take more Syrian refugees

One young mother tells of torture by Assad regime
The enemy within: People who hear voices in their heads are being encouraged to talk back – with promising results

The enemy within

People who hear voices in their heads are being encouraged to talk back
'In Auschwitz you got used to anything'

'In Auschwitz you got used to anything'

Survivors of the Nazi concentration camp remember its horror, 70 years on
Autumn/winter menswear 2015: The uniforms that make up modern life come to the fore

Autumn/winter menswear 2015

The uniforms that make up modern life come to the fore
'I'm gay, and plan to fight military homophobia'

'I'm gay, and plan to fight military homophobia'

Army general planning to come out
Iraq invasion 2003: The bloody warnings six wise men gave to Tony Blair as he prepared to launch poorly planned campaign

What the six wise men told Tony Blair

Months before the invasion of Iraq in 2003, experts sought to warn the PM about his plans. Here, four of them recall that day
25 years of The Independent on Sunday: The stories, the writers and the changes over the last quarter of a century

25 years of The Independent on Sunday

The stories, the writers and the changes over the last quarter of a century
Homeless Veterans appeal: 'Really caring is a dangerous emotion in this kind of work'

Homeless Veterans appeal

As head of The Soldiers' Charity, Martin Rutledge has to temper compassion with realism. He tells Chris Green how his Army career prepared him
Wu-Tang Clan and The Sexual Objects offer fans a chance to own the only copies of their latest albums

Smash hit go under the hammer

It's nice to pick up a new record once in a while, but the purchasers of two latest releases can go a step further - by buying the only copy
Geeks who rocked the world: Documentary looks back at origins of the computer-games industry

The geeks who rocked the world

A new documentary looks back at origins of the computer-games industry
Belle & Sebastian interview: Stuart Murdoch reveals how the band is taking a new direction

Belle & Sebastian is taking a new direction

Twenty years ago, Belle & Sebastian was a fey indie band from Glasgow. It still is – except today, as prime mover Stuart Murdoch admits, it has a global cult following, from Hollywood to South Korea
America: Land of the free, home of the political dynasty

America: Land of the free, home of the political dynasty

These days in the US things are pretty much stuck where they are, both in politics and society at large, says Rupert Cornwell
A graphic history of US civil rights – in comic book form

A graphic history of US civil rights – in comic book form

A veteran of the Fifties campaigns is inspiring a new generation of activists
Winston Churchill: the enigma of a British hero

Winston Churchill: the enigma of a British hero

A C Benson called him 'a horrid little fellow', George Orwell would have shot him, but what a giant he seems now, says DJ Taylor
Growing mussels: Precious freshwater shellfish are thriving in a unique green project

Growing mussels

Precious freshwater shellfish are thriving in a unique green project