Voices

If you pay £6 to go to Prague on RyanAir, what do you expect?

Ofgem told to control the ‘big six’ energy giants or face being cut off

Govenment warns regulator will be scrapped if it fails to reduce gas and electricity bills  for consumers

Eshoppers and refund seekers set for a boost

Shoppers will get stronger refund rights and e-shoppers new rights under a Consumer Rights Bill published this week.

Comment: Osborne glee- but questions remain

The IMF's upgrade for the UK economy will be greeted with glee in 11 Downing Street.

Big energy suppliers slump to new lows in satisfaction ratings

We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Netflix and net neutrality threatened by US court ruling overturning the Open Internet Order

A challenge to the 2010 Order by ISP Verizon will allow ISPs to create a 'two tier' system which charges more for high-bandwidth activities online

Apple claim that the parental controls in their iOS operating system are strong

Apple will pay parents £20m over in-app purchases

Apple is to refund at least $32.5m (£20m) to customers whose children made in-app purchases without their permission, using the parents' iPhones or iPads. The technology firm reached a settlement with the US Federal Trade Commission (FTC), following an FTC complaint that found many of Apple's child-friendly apps offered virtual goods and other chargeable items within the apps, costing anything from 99c to $99.99.

James Moore: Let's not get too excited about the seasonal spending splurge

Outlook Raise a glass to Greene King. The pub and restaurant group reported a sparkling 5 per cent increase in sales over Christmas. But fill it with Cava rather than Champagne.

Do you trust your smartphone to park your car for you? Bosch thinks you will

New sensor kit will allow drivers to get out their vehicle and active parking remotely through their smartphone

BBC's Liz Barclay joins the Financial Services Consumer Panel

BBC business journalist Liz Barclay is set to join the Financial Consumer Panel, which advises the Financial Conduct Authority.

Confusing and complex tariffs will be simplified and suppliers will be limited to four core tariffs per customer for both gas and electricity

Energy tariff reforms should 'simplify market', says Ofgem

Watchdog says changes should help rebuild consumer trust

Figures obtained from the Link network by the Guardian newspaper showed there were 269 low-income areas without a free ATM nearby

'It makes Wonga look like Santa Claus': MP attacks lack of free ATMs available to people in poorest areas

The 'grotesque practice' of charging low-income people to withdraw their own money from bank accounts has been condemned after a report revealed that more than 300,000 of the poorest people in Britain live at least 1km from a cash machine that does not charge for withdrawals.

Public transport options are singled out for criticism by consumers

Consumers want an economy with more social enterprises

Most people feel they have "little or no control" over what they pay for in the majority of public services that are fundamental to the cost of living, new research out tomorrow will show.

The law will enable consumers to get a full refund for faulty goods that have not been repaired properly

Shoppers to get more rights with crackdown on faulty goods

The law will enable consumers to get a full refund for  faulty goods that have not been repaired properly

Npower pays £3.5m Ofgem penalty out to customers

Npower breached sales rules covering how energy deals can be sold on the doorstep and over the phone

Plans for a universal laptop charger to save money and e-waste

The new charger has been proposed by the IEC, a technological standards watchdog who want to cut down on e-waste and save consumers money

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Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
Minoan Crete and Santorini
Prices correct as of 15 May 2015
The Silk Roads that trace civilisation: Long before the West rose to power, Asian pathways were connecting peoples and places

The Silk Roads that trace civilisation

Long before the West rose to power, Asian pathways were connecting peoples and places
House of Lords: Outcry as donors, fixers and MPs caught up in expenses scandal are ennobled

The honours that shame Britain

Outcry as donors, fixers and MPs caught up in expenses scandal are ennobled
When it comes to street harassment, we need to talk about race

'When it comes to street harassment, we need to talk about race'

Why are black men living the stereotypes and why are we letting them get away with it?
International Tap Festival: Forget Fred Astaire and Ginger Rogers - this dancing is improvised, spontaneous and rhythmic

International Tap Festival comes to the UK

Forget Fred Astaire and Ginger Rogers - this dancing is improvised, spontaneous and rhythmic
War with Isis: Is Turkey's buffer zone in Syria a matter of self-defence – or just anti-Kurd?

Turkey's buffer zone in Syria: self-defence – or just anti-Kurd?

Ankara accused of exacerbating racial division by allowing Turkmen minority to cross the border
Doris Lessing: Acclaimed novelist was kept under MI5 observation for 18 years, newly released papers show

'A subversive brothel keeper and Communist'

Acclaimed novelist Doris Lessing was kept under MI5 observation for 18 years, newly released papers show
Big Blue Live: BBC's Springwatch offshoot swaps back gardens for California's Monterey Bay

BBC heads to the Californian coast

The Big Blue Live crew is preparing for the first of three episodes on Sunday night, filming from boats, planes and an aquarium studio
Austin Bidwell: The Victorian fraudster who shook the Bank of England with the most daring forgery the world had known

Victorian fraudster who shook the Bank of England

Conman Austin Bidwell. was a heartless cad who carried out the most daring forgery the world had known
Car hacking scandal: Security designed to stop thieves hot-wiring almost every modern motor has been cracked

Car hacking scandal

Security designed to stop thieves hot-wiring almost every modern motor has been cracked
10 best placemats

Take your seat: 10 best placemats

Protect your table and dine in style with a bold new accessory
Ashes 2015: Alastair Cook not the only one to be caught in The Oval mindwarp

Cook not the only one to be caught in The Oval mindwarp

Aussie skipper Michael Clarke was lured into believing that what we witnessed at Edgbaston and Trent Bridge would continue in London, says Kevin Garside
Can Rafael Benitez get the best out of Gareth Bale at Real Madrid?

Can Benitez get the best out of Bale?

Back at the club he watched as a boy, the pressure is on Benitez to find a winning blend from Real's multiple talents. As La Liga begins, Pete Jenson asks if it will be enough to stop Barcelona
Athletics World Championships 2015: Beijing witnesses new stage in the Jessica Ennis-Hill and Katarina Johnson-Thompson heptathlon rivalry

Beijing witnesses new stage in the Jess and Kat rivalry

The last time the two British heptathletes competed, Ennis-Hill was on the way to Olympic gold and Johnson-Thompson was just a promising teenager. But a lot has happened in the following three years
Jeremy Corbyn: Joining a shrewd operator desperate for power as he visits the North East

Jeremy Corbyn interview: A shrewd operator desperate for power

His radical anti-austerity agenda has caught the imagination of the left and politically disaffected and set a staid Labour leadership election alight
Isis executes Palmyra antiquities chief: Defender of ancient city's past was killed for protecting its future

Isis executes Palmyra antiquities chief

Robert Fisk on the defender of the ancient city's past who was killed for protecting its future