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Recipient actually lived in Illinois, not Daughter Killed In Car Crash

London commuters face the threat of disruption in the coming weeks

Tube strike threat: Talks aim to halt February walk-outs

Talks aimed at averting strikes by London Underground workers over Tube ticket office closures are to be held.

Big energy suppliers slump to new lows in satisfaction ratings

We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Book review: 'A Highly Unlikely Scenario: Or A Neetsa Pizza Employee’s Guide To Saving The World' by Rachel Cantor

A riff on a cosmic joke turns this space comedy into something far greater

Capita wins congestion deal

Capita has won a five-year, £145 million deal to run the congestion charge, which it helped set up in London 11 years ago.

EasyJet narrows gap with Ryanair as passenger numbers take off

EasyJet flew more than 60 million passengers last year as more Britons spent Christmas overseas.

'NHS 111 is now a stable and improving service and we are confident it will continue to get better'

Botched launch of 111 helpline could cost NHS an extra £5.5m

The chief operating officer at NHS England said the service is 'now stable and improving, and we are confident it will continue to get better'

Ryanair already has a patchy reputation for customer service

Ryanair steward in four-letter rant at passenger

Incident comes after chief executive encouraged firm to soften its macho image

Currys PC World is going from strength to strength and starting to dominate the technology market once again

How Currys lured shoppers back to the high street

The store is back on top thanks to an extreme makeover

Jack Whitehall (centre) in the Bad Education Christmas Special

What to watch tonight: TV choices, 17 December

Fresh Meat co-star Greg McHugh joins Jack Whitehall for the Bad Education Christmas special

Paranoia at Dixons: one high street giant’s key to beat the web

Against all odds, Dixons survived as other major retailers collapsed. As Simon neville reports, fear keeps its management on its toes

The AXA Framlington UK Mid Cap Fund has a stake in ITV, which had a huge broadcast hit with Downton Abbey

The Analyst: The drama of mid-caps - they’ve beaten the big boys over 10 years

The fortunes of the UK’s largest 100 companies are well publicised. You may note the FTSE 100 always tends to be the quoted index in the financial press and thus investors could be excused for focusing their attention on these corporate behemoths. Yet it is not terribly representative of the UK economy. For starters, the top 20 stocks account for nearly 50 per cent of the entire index and are largely international businesses.

Five questions about: freephone numbers

Ah, you’ve written about this before. Freephone numbers cost a packet from mobiles, don’t they? 

TUI Travel profits rise driven by all-inclusive package holidays

Leisure giant TUI Travel, owner of the Thomson and First Choice holiday brands, posted record profits last year as more Brits opted for its all-inclusive package holidays.

More concessions from kinder, cuddlier Ryanair as airline halves controversial excess baggage fee

Michael O'Leary has admitted that Ryanair has an 'image problem'

Vodafone appoints ex-Bupa boss Val Gooding as a non-exec director

Vodafone has recruited ex-Bupa healthcare chief executive officer Val Gooding to be a non-executive director, making her the third woman on the 13-member board.

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Independent Travel
Pompeii, Capri & the Bay of Naples
Seven Cities of Italy
Burgundy, the River Rhone & Provence
Prague, Budapest and Vienna
Lake Garda
Minoan Crete and Santorini
Prices correct as of 15 May 2015
Lionel, Patti, Burt and The Who rock Glasto

Lionel, Patti, Burt and The Who rock Glasto

This was the year of 24-carat Golden Oldies
Paris Fashion Week

Paris Fashion Week

Thom Browne's scarecrows offer a rare beacon in commercial offerings
A year of the caliphate:

Isis, a year of the caliphate

Who can defeat the so-called 'Islamic State' – and how?
Marks and Spencer: Can a new team of designers put the spark back into the high-street brand?

Marks and Spencer

Can a new team of designers put the spark back into the high-street brand?
'We haven't invaded France': Italy's Prime Minister 'reclaims' Europe's highest peak

'We haven't invaded France'

Italy's Prime Minister 'reclaims' Europe's highest peak
Isis in Kobani: Why we ignore the worst of the massacres

Why do we ignore the worst of the massacres?

The West’s determination not to offend its Sunni allies helps Isis and puts us all at risk, says Patrick Cockburn
7/7 bombings 10 years on: Four emergency workers who saved lives recall the shocking day that 52 people were killed

Remembering 7/7 ten years on

Four emergency workers recall their memories of that day – and reveal how it's affected them ever since
Humans: Are the scientists developing robots in danger of replicating the hit Channel 4 drama?

They’re here to help

We want robots to do our drudge work, and to look enough like us for comfort. But are the scientists developing artificial intelligence in danger of replicating the TV drama Humans?
Time to lay these myths about the Deep South to rest

Time to lay these myths about the Deep South to rest

'Heritage' is a loaded word in the Dixie, but the Charleston killings show how dangerous it is to cling to a deadly past, says Rupert Cornwell
What exactly does 'one' mean? Court of Appeal passes judgement on thorny mathematical issue

What exactly does 'one' mean?

Court of Appeal passes judgement on thorny mathematical issue
E L James's book Grey is a reminder of how the phenomenon of the best-seller works

Grey is a reminder of how the phenomenon of the best-seller works

It's hard to understand why so many are buying it – but then best-selling was ever an inexact science, says DJ Taylor
Behind the scenes of the world's most experimental science labs

World's most experimental science labs

The photographer Daniel Stier has spent four years gaining access to some of the world's most curious scientific experiments
It's the stroke of champions - so why is the single-handed backhand on the way out?

Single-handed backhand: on the way out?

If today's young guns wish to elevate themselves to the heights of Sampras, Graf and Federer, it's time to fire up the most thrilling shot in tennis
HMS Saracen: Meeting the last survivor of a submarine found 72 years after it was scuttled

HMS Saracen

Meeting the last survivor of a submarine found 72 years after it was scuttled
7/7 bombings 10 years on: Martine Wright lost both legs in the attack – she explains how her experience since shows 'anything is possible'

7/7 bombings 10 years on

Martine Wright lost both legs in the attack – she explains how her experience since shows 'anything is possible'