If you ever needed an example of why the insurance industry gets it so wrong so often Homeserve's chief executive Richard Harpin provided it yesterday. Some 94 per cent of Homeserve's customers are satisfied with the service, he declared. Why, then, has the group has found itself in such a pickle?

Outlook If you ever needed an example of why the insurance industry gets it so wrong so often HomeServe's chief executive Richard Harpin provided it yesterday. Some 94 per cent of HomeServe's customers are satisfied with the service, he declared.

Before the Woodstock film brought him iconic status, Richie Havens was a distinctive presence on the Greenwich Village folk scene.

The heavy rain is having a damaging effect on Britain's beaches, washing raw sewage from overflow pipes and pollution on to bathing areas.

Starring: Linda Cardellini, Michael Shannon

Sketch: Cameron had made his shameful statement in the morning and was cowering in a feculent hole counting £50 notes

Authorities say they have removed all the fuel that was left aboard the Costa Concordia cruise ship that capsized off Italy.

Around 1,000 surfers will swap their boards for rubber gloves and bags this weekend for their biggest ever clean-up of plastic packaging, drinks tins and other debris on beaches.

After decades of iron-fisted authoritarianism bolstered by sham elections, Egypt's forthcoming presidential poll looks set to take place in markedly different conditions after hundreds of candidates signed up to run for the office.

Burst water pipes are causing problems on the country's roads as the big freeze persists.

Ben Morgan has revealed the punishing training regime that helped turn him from a part-time builder, part-time rugby player into a full England international.

The Chancellor, George Osborne, spent more than £30,000 of public money on refurbishing 11 Downing Street and his Number 10 flat.

Maybe, just maybe, he is the like of which we have not seen since the unforgettable George Best