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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Scottish Power to cut prices by 3.3%

ScottishPower is to cut dual-fuel prices by 3.3 per cent from 31 January as it passes on savings from the Government's green levy-shake up.

Labour claim energy companies paid nearly £4bn above the average market rate for electricity over a three year period... and passed the costs on to the consumer

Energy companies paid nearly £4bn above the average market rate for their electricity and charged customers about £150 extra over three years as a result, the Labour party has claimed.

Sean Matthews clears Christmas decorations and personal belongings from his home in Yalding, Kent, after it was flooded during the recent bad weather

More bad weather threatens further floods as thousands STILL without power

Another band of heavy rain and strong winds is expected on Monday and New Years Eve, bringing further floods and disruption

David Cameron with residents in Yalding, Kent

UK weather: Yalding villagers cut off by flood confront David Cameron

Prime Minister praises ‘real spirit’ of storm victims in Kent left without power for five days

Energy firms accused of 'green murder' over levies rollback

Some energy companies have been accused of “getting away with green murder” for failing to pass on savings from a Government shake-up of levies.

The average profit made by the companies per household has more than tripled in three years

Energy firms: Big Six profits rise from £30 to £105 per UK household - more than threefold in three years

New data demolishes companies' claims that price hikes are beyond their control

The dominant companies - EDF, E.on, British Gas, Scottish and Southern,Scottish Power and Npower - will have to overhaul their confusing and expensive tariffs this year to escape tougher action, it said

Npower blasted over performance as energy company tops complaints

Soaring prices and poor customer service have contributed to a surge in complaints from energy customers - with npower receiving a higher rate of customer dissatisfaction than any other “big six” company.

The Big Six energy firms have been accused of using consumers as 'cash cows'

We’re all in it together: Last of Big Six energy companies to announce price hikes even as Ed Davey says customers are not ‘cash cows’

Energy Secretary warns firms they are now no better than 'greedy bankers' in public eye

Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market

Big Six energy firms face investor exodus over political interference in pricing

Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market.

Business Secretary Vince Cable opposes David Cameron's energy tax review

Coalition parties split over energy companies’ green obligations

Cable warns against ‘short-sighted and foolish’ decisions

Ed Miliban has pledged to freeze gas and electricity prices for 20 months if Labour wins power

Energy rip-off: 'Big Six' firms too close to ministers, says Ed Miliband

Labour plans to rein in energy lobbyists as analysis shows ministers have met with energy giants five times more often than with consumer groups

Inside Westminster: Our political conferences have turned into glorified trade fairs

Companies are paying political parties millions for access to their MPs

Sky-high energy bills see Britons switch off

Homeowners choose to cut consumption as cost of heating and lighting soars

As a last resort you can take cold callers to court

Savvy Money: Here’s the hot news... yes, you can stop those cold callers

They offer you everything from double glazing to a spanking new kitchen... three billion times 

Henry Angest: The major Tory funder gave the party a £5m overdraft facility
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University Edible Garden, Leeds – a sustainable garden in the centre of the university, passers-by can help themselves to the home-grown produce
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Day In a Page

Burgundy, the River Rhone & Provence – MS Swiss Corona - seven nights from £999pp
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Save the tiger: The animals bred for bones on China’s tiger farms

The animals bred for bones on China’s tiger farms

The big cats kept in captivity to perform for paying audiences and then, when dead, their bodies used to fortify wine
A former custard factory, a Midlands bog and a Leeds cemetery all included in top 50 hidden spots in the UK

A former custard factory, a Midlands bog and a Leeds cemetery

Introducing the top 50 hidden spots in Britain
Ebola epidemic: Plagued by fear

Ebola epidemic: Plagued by fear

How a disease that has claimed fewer than 2,000 victims in its history has earned a place in the darkest corner of the public's imagination
Chris Pratt: From 'Parks and Recreation' to 'Guardians of the Galaxy'

From 'Parks and Recreation' to 'Guardians of the Galaxy'

He was homeless in Hawaii when he got his big break. Now the comic actor Chris Pratt is Hollywood's new favourite action star
How live cinema screenings can boost arts audiences

How live cinema screenings can boost arts audiences

Broadcasting plays and exhibitions to cinemas is a sure-fire box office smash
Shipping container hotels: Pop-up hotels filling a niche

Pop-up hotels filling a niche

Spending the night in a shipping container doesn't sound appealing, but these mobile crash pads are popping up at the summer's biggest events
Native American headdresses are not fashion accessories

Feather dust-up

A Canadian festival has banned Native American headwear. Haven't we been here before?
Boris Johnson's war on diesel

Boris Johnson's war on diesel

11m cars here run on diesel. It's seen as a greener alternative to unleaded petrol. So why is London's mayor on a crusade against the black pump?
5 best waterproof cameras

Splash and flash: 5 best waterproof cameras

Don't let water stop you taking snaps with one of these machines that will take you from the sand to meters deep
Louis van Gaal interview: Manchester United manager discusses tactics and rebuilding after the David Moyes era

Louis van Gaal interview

Manchester United manager discusses tactics and rebuilding after the David Moyes era
Will Gore: The goodwill shown by fans towards Alastair Cook will evaporate rapidly if India win the series

Will Gore: Outside Edge

The goodwill shown by fans towards Alastair Cook will evaporate rapidly if India win the series
The children were playing in the street with toy guns. The air strikes were tragically real

The air strikes were tragically real

The children were playing in the street with toy guns
Boozy, ignorant, intolerant, but very polite – The British, as others see us

Britain as others see us

Boozy, ignorant, intolerant, but very polite
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How did our legends really begin?

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Watch out: Lambrusco is back on the menu

Lambrusco is back on the menu

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