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We’ve all been there, wading through the endless phone menus, queues and scripted conversations

Scottish Power to cut prices by 3.3%

ScottishPower is to cut dual-fuel prices by 3.3 per cent from 31 January as it passes on savings from the Government's green levy-shake up.

Labour claim energy companies paid nearly £4bn above the average market rate for electricity over a three year period... and passed the costs on to the consumer

Energy companies paid nearly £4bn above the average market rate for their electricity and charged customers about £150 extra over three years as a result, the Labour party has claimed.

Sean Matthews clears Christmas decorations and personal belongings from his home in Yalding, Kent, after it was flooded during the recent bad weather

More bad weather threatens further floods as thousands STILL without power

Another band of heavy rain and strong winds is expected on Monday and New Years Eve, bringing further floods and disruption

David Cameron with residents in Yalding, Kent

UK weather: Yalding villagers cut off by flood confront David Cameron

Prime Minister praises ‘real spirit’ of storm victims in Kent left without power for five days

Energy firms accused of 'green murder' over levies rollback

Some energy companies have been accused of “getting away with green murder” for failing to pass on savings from a Government shake-up of levies.

The average profit made by the companies per household has more than tripled in three years

Energy firms: Big Six profits rise from £30 to £105 per UK household - more than threefold in three years

New data demolishes companies' claims that price hikes are beyond their control

The dominant companies - EDF, E.on, British Gas, Scottish and Southern,Scottish Power and Npower - will have to overhaul their confusing and expensive tariffs this year to escape tougher action, it said

Npower blasted over performance as energy company tops complaints

Soaring prices and poor customer service have contributed to a surge in complaints from energy customers - with npower receiving a higher rate of customer dissatisfaction than any other “big six” company.

The Big Six energy firms have been accused of using consumers as 'cash cows'

We’re all in it together: Last of Big Six energy companies to announce price hikes even as Ed Davey says customers are not ‘cash cows’

Energy Secretary warns firms they are now no better than 'greedy bankers' in public eye

Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market

Big Six energy firms face investor exodus over political interference in pricing

Fund managers controlling billions of pounds invested in UK energy companies have warned that they are considering pulling out of the sector because of political interference in the market.

Business Secretary Vince Cable opposes David Cameron's energy tax review

Coalition parties split over energy companies’ green obligations

Cable warns against ‘short-sighted and foolish’ decisions

Ed Miliban has pledged to freeze gas and electricity prices for 20 months if Labour wins power

Energy rip-off: 'Big Six' firms too close to ministers, says Ed Miliband

Labour plans to rein in energy lobbyists as analysis shows ministers have met with energy giants five times more often than with consumer groups

Inside Westminster: Our political conferences have turned into glorified trade fairs

Companies are paying political parties millions for access to their MPs

Sky-high energy bills see Britons switch off

Homeowners choose to cut consumption as cost of heating and lighting soars

As a last resort you can take cold callers to court

Savvy Money: Here’s the hot news... yes, you can stop those cold callers

They offer you everything from double glazing to a spanking new kitchen... three billion times 

Henry Angest: The major Tory funder gave the party a £5m overdraft facility
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Prices correct as of 17 April 2015
General Election 2015: Chuka Umunna on the benefits of immigration, humility – and his leader Ed Miliband

Chuka Umunna: A virus of racism runs through Ukip

The shadow business secretary on the benefits of immigration, humility – and his leader Ed Miliband
Yemen crisis: This exotic war will soon become Europe's problem

Yemen's exotic war will soon affect Europe

Terrorism and boatloads of desperate migrants will be the outcome of the Saudi air campaign, says Patrick Cockburn
Marginal Streets project aims to document voters in the run-up to the General Election

Marginal Streets project documents voters

Independent photographers Joseph Fox and Orlando Gili are uploading two portraits of constituents to their website for each day of the campaign
Game of Thrones: Visit the real-life kingdom of Westeros to see where violent history ends and telly tourism begins

The real-life kingdom of Westeros

Is there something a little uncomfortable about Game of Thrones shooting in Northern Ireland?
How to survive a social-media mauling, by the tough women of Twitter

How to survive a Twitter mauling

Mary Beard, Caroline Criado-Perez, Louise Mensch, Bunny La Roche and Courtney Barrasford reveal how to trounce the trolls
Gallipoli centenary: At dawn, the young remember the young who perished in one of the First World War's bloodiest battles

At dawn, the young remember the young

A century ago, soldiers of the Empire – many no more than boys – spilt on to Gallipoli’s beaches. On this 100th Anzac Day, there are personal, poetic tributes to their sacrifice
Dissent is slowly building against the billions spent on presidential campaigns – even among politicians themselves

Follow the money as never before

Dissent is slowly building against the billions spent on presidential campaigns – even among politicians themselves, reports Rupert Cornwell
Samuel West interview: The actor and director on austerity, unionisation, and not mentioning his famous parents

Samuel West interview

The actor and director on austerity, unionisation, and not mentioning his famous parents
General Election 2015: Imagine if the leading political parties were fashion labels

Imagine if the leading political parties were fashion labels

Fashion editor, Alexander Fury, on what the leaders' appearances tell us about them
Phumzile Mlambo-Ngcuka: Home can be the unsafest place for women

Phumzile Mlambo-Ngcuka: Home can be the unsafest place for women

The architect of the HeForShe movement and head of UN Women on the world's failure to combat domestic violence
Public relations as 'art'? Surely not

Confessions of a former PR man

The 'art' of public relations is being celebrated by the V&A museum, triggering some happy memories for DJ Taylor
Bill Granger recipes: Our chef succumbs to his sugar cravings with super-luxurious sweet treats

Bill Granger's luxurious sweet treats

Our chef loves to stop for 30 minutes to catch up on the day's gossip, while nibbling on something sweet
London Marathon 2015: Paula Radcliffe and the mother of all goodbyes

The mother of all goodbyes

Paula Radcliffe's farewell to the London Marathon will be a family affair
Everton vs Manchester United: Steven Naismith demands 'better' if Toffees are to upset the odds against United

Steven Naismith: 'We know we must do better'

The Everton forward explains the reasons behind club's decline this season
Arsenal vs Chelsea: Praise to Arsene Wenger for having the courage of his convictions

Michael Calvin's Last Word

Praise to Wenger for having the courage of his convictions