Advice for stranded Flyglobespan travellers
Some holidaymakers affected by airline Flyglobespan's collapse will be able to claim a full refund - but it depends on how they booked their trip.
Those who paid by credit card or used a tour operator affiliated to the Air Travel Organisers' Licensing (Atol) scheme should get their money back.
But people who used a debit card to book directly with Flyglobespan might not be protected.
A statement posted on Flyglobespan's website by the company's administrators said customers who booked a package holiday through The Globespan Group plc were likely to be protected.
But those who booked flights through Globespan Airways Limited, operating as Flyglobespan, are unlikely to be covered by the Atol scheme, the administrators PricewaterhouseCoopers said.
People who booked with The Globespan Group plc should be able to stay in their hotel or villa and complete their holiday.
In the majority of cases, the Civil Aviation Authority (CAA) will pick up the bill. It will also arrange for people to be flown home, the administrators said.
But those who booked directly with Flyglobespan will have to pay again for their return flight.
Passengers can make a claim for their expenses through the stricken company's administrators - but there is no guarantee this will be successful.
The administrators said Flyglobespan passengers already abroad would need to make their own arrangements to return to the UK using alternative airlines - and advised them to look out for special "repatriation" rates.
The administrators added that passengers may be covered by their travel insurance, credit card or Visa debit card.
Rochelle Turner, from Which? Holiday, said: "This has been a disastrous week for anyone planning to fly this Christmas.
"With yet another airline collapsing leaving thousands of Brits stranded either overseas or with future flights that they cannot take, it's really important that people take steps to ensure they are protected should a similar incident occur in the future.
"If you pay for your flight with a credit card, Visa debit card or book it as part of a package holiday, then you shouldn't have any problems getting your money back.
"The same applies for people who book through an Atol-bonded travel agent or operator.
"You may even be covered by your travel insurance as some policies cover scheduled flights.
"Sadly, if these don't apply to you, there's little hope of you seeing your money again so bear this in mind when you book your next flight or renew your travel policy."
The Independent travel offers: Discover a world of inspiring destinations
- 1 Is Gideon Levy the most hated man in Israel or just the most heroic?
- 2 Students offered grants if they tweet pro-Israeli propaganda
- 3 Satellite full of sexually experimental geckos adrift in space, Russia loses control of mission
The 'scroungers’ fight back: The welfare claimants battling to alter stereotypes
Arizona execution lasts two hours as killer Joseph Wood left 'snorting and gasping' for air
Malaysia Airlines MH17 crash: Ukrainian military jet was flying close to passenger plane before it was shot down, says Russian officer
Malaysia Airlines MH17 crash: Massive rise in sale of British arms to Russia
Malaysia Airlines MH17 crash: victims’ bodies bundled in black bags and loaded onto trains
John Barrowman praised for Commonwealth Games opening ceremony gay kiss
£40000 - £60000 per annum + Pension, Healthcare : Deerfoot IT Resources Limite...
£30000 - £45000 per annum + Bonus+Benefits+Package: Harrington Starr: VB.NET a...
Unpaid voluntary role: Old Royal Naval College: To assist the Visitor Experien...
£45-£55k OTE £75k : Charter Selection: Major London International Fashion and ...