Airbnb launches hotel-like concierge service
Tuesday 13 September 2011
Airbnb has continued its assault on rivals such as Coachsurfing, 9flats and Wimdu (to name but a few) with the launch of a free concierge service for its users.
The Silicon Valley startup announced the new feature last week, the latest in a barrage of new enhancements to its core home-rentals product launched since summer.
The new service will allow guests access to a 24-hour concierge service, available at the end of a phone line to help with the day-to-day tasks a hotel concierge would normally assist with.
That includes organizing return travel, rebooking flights, booking rental cars and tickets to local shows, offering advice on restaurants and helping with medical needs such as finding the nearest doctor and refilling a prescription.
The concierge line is available to anybody staying in an Airbnb property and will offer 'world-class' service, with the company confirming via Twitter that the service will be international, using local rate calls and a global collect number which guests can dial toll-free.
With activity from Airbnb and Couchsurfing in the 'peer-to-peer travel' sector now approaching something of a frenzy, it's unsurprising that other names are looking to get involved.
This week, upscale private sale site Jetsetter announced a new move into the vacation home rental business, bringing private homes onto its flash-sale site and newsletter for the first time.
Five to ten homes each week will be featured at discounted prices on its members-only site, reported AllThingsD.
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