Amidst Heathrow lost luggage new boss John Holland-Kaye admits fees could rise 20%

 

The threat of ever-higher charges, luggage chaos and even a rush-hour breakdown on the Heathrow Express: the first day for the new boss of Europe's busiest airport is proving far from smooth.

John Holland-Kaye, who took over as Heathrow's chief executive this morning, confirmed that passenger fees could rise by around 20 per cent to pay for the construction of a new runway, if the Davies Commission approves expansion at Heathrow. At present each long-haul departing passenger pays just under £40; this could rise to almost £50. But eventually fares should fall, he claimed, once the extra capacity spurs competition.

Two possible plans for a third runway at Heathrow are being considered by Sir Howard Davies’ Airports Commission, as well as an option for a second runway at Gatwick.

Read more: Heathrow Terminal 5 lost baggage Q&A: What's gone wrong?

Mr Holland is also facing criticism over four days of baggage-belt breakdowns at Terminal 5, which left tens of thousands of British Airways passengers separated from their luggage. Bags are currently stacked up at Heathrow and other airports as BA seeks to get them back to their owners. The airline is squarely blaming the airport, citing “intermittent IT-related faults with Heathrow Airport's baggage system”.

At Heathrow’s brand-new Terminal 2, the airport owner has been forced to delay the move of two big airlines because of more problems with baggage. Reports from passengers and staff with United and Air Canada, the earliest tenants, indicate significant flaws with the intricate baggage system: luggage is sent to the adjacent Terminal 1 for screening before being returned to Terminal 2 to be loaded onto aircraft. Thai Airways and Turkish Airlines were due to move tomorrow to the new terminal, but those moves have been delayed indefinitely.

Aer Lingus and Virgin Atlantic domestic flights are due to move next week, but a final decision has not yet been taken about whether they will go ahead.

Mr Holland-Kaye told The Independent: “It was always planned that we would bring forward or hold back airline moves depending on how Terminal 2 was working.”

The Queen officially opened the new £2.5bn terminal last week.

News
peoplePaper attempts to defend itself
Voices
voicesWe desperately need men to be feminists too
Life and Style
food + drink
Arts and Entertainment
British actor Idris Elba is also a DJ and rapper who played Ibiza last summer
film
PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    Food and Beverage Cost Controller

    18,000 to 20,000 per annum: Accountancy Action: Our fantastic leisure client i...

    Affiliate Marketing Manager / Affiliate Manager

    £50 - 60k (DOE): Guru Careers: An Affiliate Marketing Manager / Affiliate Mana...

    IT Administrator - Graduate

    £18000 Per Annum: Clearwater People Solutions Ltd: ***EXCELLENT OPPORTUNITY FO...

    USA/Florida Travel Consultants £30-50k OTE Essex

    Basic of £18,000 + commission, realistic OTE of £30-£50k : Ocean Holidays: Le...

    Day In a Page

    Secret politics of the weekly shop

    The politics of the weekly shop

    New app reveals political leanings of food companies
    Beam me up, Scottie!

    Beam me up, Scottie!

    Celebrity Trekkies from Alex Salmond to Barack Obama
    Beware Wet Paint: The ICA's latest ambitious exhibition

    Beware Wet Paint

    The ICA's latest ambitious exhibition
    Pink Floyd have produced some of rock's greatest ever album covers

    Pink Floyd have produced some of rock's greatest ever album covers

    Can 'The Endless River' carry on the tradition?
    Sanctuary for the suicidal

    Sanctuary for the suicidal

    One mother's story of how London charity Maytree helped her son with his depression
    A roller-coaster tale from the 'voice of a generation'

    Not That Kind of Girl:

    A roller-coaster tale from 'voice of a generation' Lena Dunham
    London is not bedlam or a cradle of vice. In fact it, as much as anywhere, deserves independence

    London is not bedlam or a cradle of vice

    In fact it, as much as anywhere, deserves independence
    Vivienne Westwood 'didn’t want' relationship with Malcolm McLaren

    Vivienne Westwood 'didn’t want' relationship with McLaren

    Designer 'felt pressured' into going out with Sex Pistols manager
    Jourdan Dunn: Model mother

    Model mother

    Jordan Dunn became one of the best-paid models in the world
    Apple still coolest brand – despite U2 PR disaster

    Apple still the coolest brand

    Despite PR disaster of free U2 album
    Scottish referendum: The Yes vote was the love that dared speak its name, but it was not to be

    Despite the result, this is the end of the status quo

    Boyd Tonkin on the fall-out from the Scottish referendum
    Manolo Blahnik: The high priest of heels talks flats, Englishness, and why he loves Mary Beard

    Manolo Blahnik: Flats, Englishness, and Mary Beard

    The shoe designer who has been dubbed 'the patron saint of the stiletto'
    The Beatles biographer reveals exclusive original manuscripts of some of the best pop songs ever written

    Scrambled eggs and LSD

    Behind The Beatles' lyrics - thanks to Hunter Davis's original manuscript copies
    'Normcore' fashion: Blending in is the new standing out in latest catwalk non-trend

    'Normcore': Blending in is the new standing out

    Just when fashion was in grave danger of running out of trends, it only went and invented the non-trend. Rebecca Gonsalves investigates
    Dance’s new leading ladies fight back: How female vocalists are now writing their own hits

    New leading ladies of dance fight back

    How female vocalists are now writing their own hits