Asian airports are the world's best... again
Wednesday 16 February 2011
Seoul's Incheon Airport has been named the best in the world for the sixth straight year by the Airports Council International (ACI), topping a list dominated, as usual, by airports in Asia-Pacific.
ACI, the international association which represents the world's airports, announced the winners of its Airport Service Quality awards February 15, noting that Asia-Pacific airports made a clean sweep of the world's best airports for customer service and "set the bar in service excellence."
Seoul's Incheon International held top spot for the sixth straight year, followed by Singapore Changi, Hong Kong International, Beijing Capital International and Shanghai Pudong International airports.
Over 300,000 passenger surveys were completed in 153 airports around the world for the awards, tracking every passenger experience from the moment of arrival to the departure gate.
ACI said that this year's results showed that the airports which it is tracking are getting better, noting an overall improvement in customer service ratings of 7.5 percent over a five-year period - although it seems that all passengers want are the basics.
"The top performing airports are those that deliver on the basics first - general ambience, cleanliness, check-in efficiency, courtesy of staff, clear signage, availability of facilities, comfortable waiting areas," explained ACI's Craig Bradbrook.
"The traveller who is satisfied with the essential services and waiting times then has a greater propensity to take advantage of the additional quality services that enhance the airport experience, be that lounges, wi-fi connections, spas, food and beverage or duty free sales."
The results in 2010 showed that preparing for a big event seems to have a marked impact on an airport's service levels - of the six most improved airports around the world, three hosted major events last year (Cape Town - the World Cup, Shanghai Hongqiao - the World Expo and Vancouver - the Winter Olympics).
The world's best airports:
1) Seoul Incheon (ICN)
2) Singapore (SIN)
3) Hong Kong (HKG)
4) Beijing (PEK)
5) Shanghai Pudong (PVG)
Best Airport by Region:
Africa - Cape Town (CPT)
Asia-Pacific - Seoul Incheon (ICN)
Europe - Malta (MLA)
Latin America & Caribbean - Cancun (CUN)
Middle East - Dubai (DXB)
North America - Indianapolis (IND)
See the full results at http://www.airports.org
The Independent travel offers: Discover a world of inspiring destinations
- 1 I was a Woman Against Feminism too
- 2 Fifty Shades of Grey movie trailer released: First look at Jamie Dornan as Christian Grey
- 3 Is Gideon Levy the most hated man in Israel or just the most heroic?
- 4 Students offered grants if they tweet pro-Israeli propaganda
- 5 The Tory donor whose firm is one of Britain’s biggest tax avoiders - with HMRC's blessing
Malaysia Airlines MH17 crash: Vladimir Putin is given 'one last chance' to end hostilities in Ukraine
The 'scroungers’ fight back: The welfare claimants battling to alter stereotypes
The truth about conspiracy theories is that some require considering
Arizona execution lasts two hours as killer Joseph Wood left 'snorting and gasping' for air
Malaysia Airlines MH17 crash: Ukrainian military jet was flying close to passenger plane before it was shot down, says Russian officer
Malaysia Airlines MH17 crash: Massive rise in sale of British arms to Russia
£40000 - £60000 per annum + Pension, Healthcare : Deerfoot IT Resources Limite...
£30000 - £45000 per annum + Bonus+Benefits+Package: Harrington Starr: VB.NET a...
Unpaid voluntary role: Old Royal Naval College: To assist the Visitor Experien...
£45-£55k OTE £75k : Charter Selection: Major London International Fashion and ...