Ask The Traveller: Snow problems


We were booked on an Azamara cruise from Florida departing on 23 December. We had arranged independent flights on 22 December with Virgin Atlantic from Heathrow to New York, connecting to Miami, with an overnight hotel there before the cruise. Our flight was cancelled due to the snow, and we couldn't travel. Azamara say they won't reimburse the cruise costs as the flights were not booked through them. Who is responsible?

Linda Graham

You were among the half-million-plus passengers who were hit by the partial closure of Heathrow for five days because of snow. Even though by 22 December both runways were open, the disruption to normal operations was so severe that Virgin Atlantic was obliged to cancel some flights that day – incidentally costing it tens of millions of pounds in lost revenue and additional costs.

Passengers who were booked on a package holiday that they were unable to take because of flight cancellations are entitled to a full refund under the Package Travel Regulations 1992. But anyone who has assembled the components themselves has no such protection, whether they have booked accommodation, car rental or, like you, a cruise. Some suppliers may generously offer the chance to postpone your booking, but there is no obligation to do so. Azamara's terms warn that "Failure to check in at least 90 minutes in advance will constitute a no-show. Your booking will be cancelled and cancellation charges will be assessed."

Some insurance policies offer cover in cases when one element of a self-assembled package fails, but most do not. Check the small print of your travel insurance, but otherwise the only reimbursement you can expect is for Virgin to hand back the air fare.

Have you tried new the Independent Digital Edition apps?
Arts and Entertainment
Chris Martin of Coldplay performs live for fans at Enmore Theatre on June 19, 2014 in Sydney, Australia. (Photo by Mark Metcalfe/Getty Images)
music
Sport
Dave Mackay lifts the FA Cup in 1967 having skippered Spurs to victory
football
Life and Style
Marie had fake ID, in the name of Johanna Koch, after she evaded capture by the Nazis in wartime Berlin
historyOne woman's secret life as a Jew in wartime Berlin
News
Jihadi John
newsMonikers like 'Jihadi John' make the grim sound glamorous
Arts and Entertainment
As depicted in Disney's Robin Hood, King John was cowardly, cruel, avaricious and incompetent
film
Life and Style
Travis Kalanick, the co-founder of Uber, is now worth $5.3bn
tech
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    Recruitment Genius: Lifeguards / Leisure Club Attendants - Seasonal Placement

    Negotiable: Recruitment Genius: Qualified Lifeguards are required to join a fa...

    Recruitment Genius: Assistant Exhibition Content Developer

    £19000 per annum: Recruitment Genius: Based in South Kensington, this prestigi...

    Ashdown Group: Marketing Manager - major leisure brand

    £40000 per annum: Ashdown Group: A reputable organisation within the leisure i...

    Recruitment Genius: Sales Partner

    £25000 - £33000 per annum: Recruitment Genius: A Sales Partner is required to ...

    Day In a Page

    Syrian conflict is the world's first 'climate change war', say scientists, but it won't be the last one

    Climate change key in Syrian conflict

    And it will trigger more war in future
    How I outwitted the Gestapo

    How I outwitted the Gestapo

    My life as a Jew in wartime Berlin
    The nation's favourite animal revealed

    The nation's favourite animal revealed

    Women like cuddly creatures whilst men like creepy-crawlies
    Is this the way to get young people to vote?

    Getting young people to vote

    From #VOTESELFISH to Bite the Ballot
    Poldark star Heida Reed: 'I don't think a single bodice gets ripped'

    Poldark star Heida Reed

    'I don't think a single bodice gets ripped'
    The difference between America and Israel? There isn’t one

    The difference between America and Israel? There isn’t one

    Netanyahu knows he can get away with anything in America, says Robert Fisk
    Families clubbing together to build their own affordable accommodation

    Do It Yourself approach to securing a new house

    Community land trusts marking a new trend for taking the initiative away from developers
    Head of WWF UK: We didn’t send Cameron to the Arctic to see green ideas freeze

    David Nussbaum: We didn’t send Cameron to the Arctic to see green ideas freeze

    The head of WWF UK remains sanguine despite the Government’s failure to live up to its pledges on the environment
    Author Kazuo Ishiguro on being inspired by shoot-outs and samurai

    Author Kazuo Ishiguro on being inspired by shoot-outs and samurai

    Set in a mythologised 5th-century Britain, ‘The Buried Giant’ is a strange beast
    With money, corruption and drugs, this monk fears Buddhism in Thailand is a ‘poisoned fruit’

    Money, corruption and drugs

    The monk who fears Buddhism in Thailand is a ‘poisoned fruit’
    America's first slavery museum established at Django Unchained plantation - 150 years after slavery outlawed

    150 years after it was outlawed...

    ... America's first slavery museum is established in Louisiana
    Kelly Clarkson: How I snubbed Simon Cowell and become a Grammy-winning superstar

    Kelly Clarkson: How I snubbed Simon Cowell and become a Grammy-winning superstar

    The first 'American Idol' winner on how she manages to remain her own woman – Jane Austen fascination and all
    Tony Oursler on exploring our uneasy relationship with technology with his new show

    You won't believe your eyes

    Tony Oursler's new show explores our uneasy relationship with technology. He's one of a growing number of artists with that preoccupation
    Ian Herbert: Peter Moores must go. He should never have been brought back to fail again

    Moores must go. He should never have been brought back to fail again

    The England coach leaves players to find solutions - which makes you wonder where he adds value, says Ian Herbert
    War with Isis: Fears that the looming battle for Mosul will unleash 'a million refugees'

    The battle for Mosul will unleash 'a million refugees'

    Aid agencies prepare for vast exodus following planned Iraqi offensive against the Isis-held city, reports Patrick Cockburn