Ask The Traveller: Snow problems
Wednesday 29 December 2010
We were booked on an Azamara cruise from Florida departing on 23 December. We had arranged independent flights on 22 December with Virgin Atlantic from Heathrow to New York, connecting to Miami, with an overnight hotel there before the cruise. Our flight was cancelled due to the snow, and we couldn't travel. Azamara say they won't reimburse the cruise costs as the flights were not booked through them. Who is responsible?
You were among the half-million-plus passengers who were hit by the partial closure of Heathrow for five days because of snow. Even though by 22 December both runways were open, the disruption to normal operations was so severe that Virgin Atlantic was obliged to cancel some flights that day – incidentally costing it tens of millions of pounds in lost revenue and additional costs.
Passengers who were booked on a package holiday that they were unable to take because of flight cancellations are entitled to a full refund under the Package Travel Regulations 1992. But anyone who has assembled the components themselves has no such protection, whether they have booked accommodation, car rental or, like you, a cruise. Some suppliers may generously offer the chance to postpone your booking, but there is no obligation to do so. Azamara's terms warn that "Failure to check in at least 90 minutes in advance will constitute a no-show. Your booking will be cancelled and cancellation charges will be assessed."
Some insurance policies offer cover in cases when one element of a self-assembled package fails, but most do not. Check the small print of your travel insurance, but otherwise the only reimbursement you can expect is for Virgin to hand back the air fare.
The Independent travel offers: Discover a world of inspiring destinations
- 1 Katie Hopkins attacked me on Twitter — so I reported her to the police for inciting racial hatred
- 2 I might be an MP, but that doesn't stop me fighting sexism with my breasts
- 3 Google April Fools': company unveils backwards search engine and huggable digital assistant
- 4 April Fools' Day 2015: The best hoax news stories from around the internet
- 5 Gamers confess the worst things they've done in The Sims
Ukip supporters are 55 or older, white and socially conservative, finds British Social Attitudes Report
Street preacher quoting from the Bible fined for calling homosexuality an 'abomination'
Katie Hopkins attacked me on Twitter — so I reported her to the police for inciting racial hatred
Woman filmed launching racist tirade against men on the Tube for speaking in 'own lingo'
The West has it totally wrong on Lee Kuan Yew
David Cameron calls Labour 'hopeless, sneering socialists' while announcing 7-day NHS plans
£12500 - £36000 per annum: Recruitment Genius: This established Wakefield Deal...
Competitive (DOE) + Benefits: Guru Careers: our .NET Developers / Software Dev...
£25,000 - £30,000: Sheridan Maine: Are you looking for a fantastic opportunity...
£25000 per annum + Benefits: Ashdown Group: Management Accountant - Manchester...