Budget hotel guests 'subjected to filthy conditions'

Guests staying at budget hotel chains have been greeted by mouldy mattresses, stained duvets and dirty toilets, according to an investigation released today.

Ibis performed "particularly badly" according to the inspectors from Which? Holiday magazine.



Mould was growing on a mattress in its hotel on Charles Street, Manchester, while a duvet at the Portland Street Ibis, also in Manchester, had a stain which was suspected to be blood.



But it was not just the rooms which gave cause for concern.



The most unclean toilet in the report was found at the Ibis Euston, Cardington Street, London. There was urine and faeces around the edge of the toilet seat, and urine was streaked down the pedestal, the report said.



Travelodge was also criticised in the report, with three hotels in London (Grafton Place, Gray's Inn Road and King's Cross Road) and two in Manchester (Blackfriars Street and Great Ancoats Street) being visited by a researcher and microbiological technical consultant, both pretending to be ordinary guests.



The inspectors said the bathrooms were unclean, leading to concern about the bacteria found in four of the five rooms.



There were also high levels of dust under the bed in one room, while dirty hand prints and ground-in dirt were found on the walls, the report said.



Travelodge denied the bacteria, which included E. coli, was a risk for guests, and said they had never received a complaint about it.



A spokesman said a leading microbiologist had carried out an independent assessment of the Which? findings that showed the report's results would not present any health risk to customers.



He added: "We take room hygiene standards extremely seriously and have taken immediate action to remedy all of the issues raised by the Which? report.



"As well as reinforcing our strict cleaning procedures, we have introduced new processes and superior cleaning materials to further improve our normal high standards across our 360 hotels."



Three Premier Inn hotels visited in Manchester were spotless, but two of the London branches, on Duke's Road and York Way, had "room for improvement", the report said. Bacteria found in the bathrooms was of "no concern" to the inspectors, however.



Comfort Inn and Jurys Inn both performed well in the investigation, which took place within a one mile radius of London's King's Cross Station and Manchester's Piccadilly Station in September.



Lorna Cowan, editor of Which? Holiday, said: "Although this investigation was just a snapshot, it does raise concerns about the cleanliness of some budget hotel chains.



"It's clear from our research that some of the hotels are getting it right when appropriate cleaning methods are being used.



"Paying guests should be guaranteed, at the very least, a clean room.



"There doesn't seem to be one single accepted standard for hygiene in hotels across the UK, and we would like to see this change."



An Ibis spokesman said: "Ibis treats matters of cleanliness and hygiene as critically important. We were, therefore, very disappointed to see the results of the investigation which showed standards that are totally unacceptable to us.



"We have over 50 hotels and 7,000 rooms in the UK and we have clear procedures in place to ensure that housekeeping standards are to the highest levels.



"Clearly the Which? investigation indicates that those procedures are not being implemented in some cases and we have taken immediate remedial actions to ensure we deliver the standards of cleanliness that all our guests have the right to expect."



But he also added: "We have submitted the results that Which? obtained to an established independent health and safety consultant, who has confirmed that nothing in those results constitutes a danger to public health."



Paul Flaum, Premier Inn chief executive, said: "We take cleanliness and hygiene very seriously. The spotless standards achieved in our three Manchester sites are what we expect across all of our 550 hotels.



"We make an annual multimillion pound investment in auditing hygiene, cleaning, maintaining and refurbishing our hotels.



"At Premier Inn it really matters to us that people enjoy their stay and we are confident that we provide rooms that are very clean and are of excellent value for our guests."

The Independent travel offers: Discover a world of inspiring destinations

News
Emma Watson has become the latest target of the 4Chan nude hacking scandal
peopleThreats follows actress' speech on feminism and equality at the UN
Life and Style
food + drink
Arts and Entertainment
British actor Idris Elba is also a DJ and rapper who played Ibiza last summer
film
Life and Style
tech
PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
Arts and Entertainment
Geena Davis, founder and chair of the Geena Davis Institute on Gender in Media
tv
News
Alan Bennett criticised the lack of fairness in British society encapsulated by the private school system
peopleBut he does like Stewart Lee
Sport
John Terry, Frank Lampard
footballChelsea captain sends signed shirt to fan whose mum had died
Arts and Entertainment
Rita Ora will replace Kylie Minogue as a judge on The Voice 2015
tv
Life and Style
tech
Life and Style
Alan Turing, who was convicted of gross indecency in 1952, was granted a royal pardon last year
life
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Arts and Entertainment
Sheridan Smith as Cilla Black and Ed Stoppard as her manager Brian Epstein
tvCilla Episode 2 review: Grit under the glamour in part two of biopic series starring Sheridan Smith
Life and Style
life
Arts and Entertainment
Tennis player Andy Murray's mum Judy has been paired with Anton du Beke for Strictly Come Dancing. 'I'm absolutely delighted,' she said.
tvJudy Murray 'struggling' to let Anton Du Beke take control on Strictly
Life and Style
Vote with your wallet: the app can help shoppers feel more informed about items on sale
lifeNew app reveals political leanings of food companies
Sport
David Moyes and Louis van Gaal
football
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    Food and Beverage Cost Controller

    18,000 to 20,000 per annum: Accountancy Action: Our fantastic leisure client i...

    Affiliate Marketing Manager / Affiliate Manager

    £50 - 60k (DOE): Guru Careers: An Affiliate Marketing Manager / Affiliate Mana...

    IT Administrator - Graduate

    £18000 Per Annum: Clearwater People Solutions Ltd: ***EXCELLENT OPPORTUNITY FO...

    USA/Florida Travel Consultants £30-50k OTE Essex

    Basic of £18,000 + commission, realistic OTE of £30-£50k : Ocean Holidays: Le...

    Day In a Page

    Secret politics of the weekly shop

    The politics of the weekly shop

    New app reveals political leanings of food companies
    Beam me up, Scottie!

    Beam me up, Scottie!

    Celebrity Trekkies from Alex Salmond to Barack Obama
    Beware Wet Paint: The ICA's latest ambitious exhibition

    Beware Wet Paint

    The ICA's latest ambitious exhibition
    Pink Floyd have produced some of rock's greatest ever album covers

    Pink Floyd have produced some of rock's greatest ever album covers

    Can 'The Endless River' carry on the tradition?
    Sanctuary for the suicidal

    Sanctuary for the suicidal

    One mother's story of how London charity Maytree helped her son with his depression
    A roller-coaster tale from the 'voice of a generation'

    Not That Kind of Girl:

    A roller-coaster tale from 'voice of a generation' Lena Dunham
    London is not bedlam or a cradle of vice. In fact it, as much as anywhere, deserves independence

    London is not bedlam or a cradle of vice

    In fact it, as much as anywhere, deserves independence
    Vivienne Westwood 'didn’t want' relationship with Malcolm McLaren

    Vivienne Westwood 'didn’t want' relationship with McLaren

    Designer 'felt pressured' into going out with Sex Pistols manager
    Jourdan Dunn: Model mother

    Model mother

    Jordan Dunn became one of the best-paid models in the world
    Apple still coolest brand – despite U2 PR disaster

    Apple still the coolest brand

    Despite PR disaster of free U2 album
    Scottish referendum: The Yes vote was the love that dared speak its name, but it was not to be

    Despite the result, this is the end of the status quo

    Boyd Tonkin on the fall-out from the Scottish referendum
    Manolo Blahnik: The high priest of heels talks flats, Englishness, and why he loves Mary Beard

    Manolo Blahnik: Flats, Englishness, and Mary Beard

    The shoe designer who has been dubbed 'the patron saint of the stiletto'
    The Beatles biographer reveals exclusive original manuscripts of some of the best pop songs ever written

    Scrambled eggs and LSD

    Behind The Beatles' lyrics - thanks to Hunter Davis's original manuscript copies
    'Normcore' fashion: Blending in is the new standing out in latest catwalk non-trend

    'Normcore': Blending in is the new standing out

    Just when fashion was in grave danger of running out of trends, it only went and invented the non-trend. Rebecca Gonsalves investigates
    Dance’s new leading ladies fight back: How female vocalists are now writing their own hits

    New leading ladies of dance fight back

    How female vocalists are now writing their own hits