'Next-generation' check-in hits problems in Perth

Last July, Australian airline Qantas launched one of the world's most advanced passenger check-in systems, promising an improved passenger experience - although it seems that not all of the airline's customers are impressed.

The technology, dubbed the 'Next-Generation Check-in' system has caused a spike in passenger-staff confrontations at Perth Airport, where the technology was first introduced, according to reports from the country.

The Australian Services Union (ASU), which represents staff, says that passengers have been left frustrated by the technology, leading to a rise in attacks on staff which has prompted Perth airport to issue panic alarms to some workers.

The new system was made available to approximately 100,000 Qantas frequent flyers last year, all of whom were issued with a special card which acts as a permanent boarding pass and allows them to check in with a single swipe.

Instead of handing their bags to a staff member, pre-registered users weigh and hand over their bags themselves, paying any excess fees through the machines, something which the ASU says passengers simply don't understand.

For its part, Qantas reportedly says that the feedback has been overwhelmingly positive and says that it plans to expand the system, now live in Perth, Melbourne and Sydney, to terminals in Brisbane, Adelaide and Canberra this year.

The Next-Generation Check-in is currently restricted to domestic Qantas passengers, although with the rapid growth in automated travel services it may not be long before other airlines launch similar systems, making Qantas's experience an important test.

Last year, airport technology firm SITA said that it believed 70 percent of air passengers wanted more self-service along their journey, based on the results of interviews with 2,490 passengers travelling through airports around the world.

Almost half of the passengers surveyed said that the only reason they checked in using a traditional desk was because they needed to drop a bag, and 70 percent said that they would tag their own bag (as per Qantas's system) if they could.

Find out more about Qantas' system: http://www.qantas.com.au/travel/airlines/checkin/global/en

See it in action: http://www.youtube.com/watch?v=O-YznwL_nQs

PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    Recruitment Genius: Group Sales Manager - Field Based

    £21000 - £22000 per annum: Recruitment Genius: Located on the stunning Sandban...

    Guru Careers: Email Marketing Specialist

    £26 - 35k (DOE): Guru Careers: An Email Marketing Specialist is needed to join...

    Recruitment Genius: Tour Drivers - UK & European

    Negotiable: Recruitment Genius: This is a fantastic opportunity to join a is a...

    Old Royal Naval College: ORNC Visitor Experience Volunteer

    Unpaid voluntary work: Old Royal Naval College: Join our team of friendly volu...

    Day In a Page

    Greece elections: In times like these, the EU has far more dangerous adversaries than Syriza

    Greece elections

    In times like these, the EU has far more dangerous adversaries than Syriza, says Patrick Cockburn
    Holocaust Memorial Day: Nazi victims remembered as spectre of prejudice reappears

    Holocaust Memorial Day

    Nazi victims remembered as spectre of prejudice reappears over Europe
    Fortitude and the Arctic attraction: Our fascination with the last great wilderness

    Magnetic north

    The Arctic has always exerted a pull, from Greek myth to new thriller Fortitude. Gerard Gilbert considers what's behind our fascination with the last great wilderness
    Homeless Veterans appeal: Homeless in Wales can find inspiration from Daniel’s story

    Homeless Veterans appeal

    Homeless in Wales can find inspiration from Daniel’s story
    Front National family feud? Marine Le Pen and her relatives clash over French far-right party's response to Paris terror attacks

    Front National family feud?

    Marine Le Pen and her relatives clash over French far-right party's response to Paris terror attacks
    Pot of gold: tasting the world’s most expensive tea

    Pot of gold

    Tasting the world’s most expensive tea
    10 best wildlife-watching experiences: From hen harriers to porpoises

    From hen harriers to porpoises: 10 best wildlife-watching experiences

    While many of Britain's birds have flown south for the winter, it's still a great time to get outside for a spot of twitching
    Nick Easter: 'I don’t want just to hold tackle bags, I want to be out there'

    'I don’t want just to hold tackle bags, I want to be out there'

    Nick Easter targeting World Cup place after England recall
    DSK, Dodo the Pimp, and the Carlton Hotel

    The inside track on France's trial of the year

    Dominique Strauss-Kahn, Dodo the Pimp, and the Carlton Hotel:
    As provocative now as they ever were

    Sarah Kane season

    Why her plays are as provocative now as when they were written
    Murder of Japanese hostage has grim echoes of a killing in Iraq 11 years ago

    Murder of Japanese hostage has grim echoes of another killing

    Japanese mood was against what was seen as irresponsible trips to a vicious war zone
    Syria crisis: Celebrities call on David Cameron to take more refugees as one young mother tells of torture by Assad regime

    Celebrities call on David Cameron to take more Syrian refugees

    One young mother tells of torture by Assad regime
    The enemy within: People who hear voices in their heads are being encouraged to talk back – with promising results

    The enemy within

    People who hear voices in their heads are being encouraged to talk back
    'In Auschwitz you got used to anything'

    'In Auschwitz you got used to anything'

    Survivors of the Nazi concentration camp remember its horror, 70 years on
    Autumn/winter menswear 2015: The uniforms that make up modern life come to the fore

    Autumn/winter menswear 2015

    The uniforms that make up modern life come to the fore