Open Jaw: Where readers write back

 

easyJet price promise

I booked for six seats to Faro in December 2012. Two weeks later, I received an email from easyJet advertising their sale. Out of curiosity, I priced my flights and was astounded to find they were £86 cheaper.

I didn't think I would have a chance of a refund but phoned easyJet anyway. They price-checked the flights and said they could only locate flights dearer than I had paid. Fortunately, I had kept a screenshot in the background and advised them of this. They asked me to email my enquiry and copy of the screenshot as proof. I was given a credit note to use the £86 towards other flights providing I booked within six months and made my booking by phone and not online.

Pat Forsyth

 

Shard and froideur

We were pleased to learn that you were among the first to experience The View from The Shard on our opening day, 1 February. Unfortunately, as you mentioned in your article, some guests did experience a short delay in entering the attraction that afternoon due to a slight technical issue affecting the lifts.

We aim to deliver the highest quality, queue- and crowd-free experience, and we would like to apologise for any inconvenience caused on this occasion.

Any guest whose visit had been inconvenienced by the delay that afternoon has been offered the chance to visit again free of charge.

Anders Nyberg, CEO, The View from The Shard

I found the cost to visit the Shard a shock, so won't visit. Just short of £100 for a family of four.

Tracey Franklin

 

Road trip around Iceland

Having made almost the same trip in June with full daylight and good weather, it was thrilling to read of your adventures. I'm too much of a wimp to do what you did, but I'm envious of your intrepid nature.

Pam

 

How to cope with the pathetic pound

If you choose a warm and visually vibrant destination, why not avoid restaurants altogether and have picnic meals instead? I took a couple of weeks in Paris and Montpellier last summer and only used a restaurant on the first day. Total food/drink costs €20 per day, including morning and evening café visits.

Walter Morgan

 

How to claim for a delayed flight

There needs to be a clear and verifiable way in which the public can check up on airlines and see if their excuse is the real excuse. How do we know if "air traffic problems" is the real cause of a delay? Why isn't there a way of going online, putting in your flight number/date and checking exactly why the flight was delayed, by an independent website such as Air Traffic Control, the Civil Aviation Authority in conjunction with airport operators? This should be public information and readily available.

"Olympic"

If you are claiming for a delayed flight long ago, and the airline demands proof you were on board, bear in mind that if you fly to the US, Homeland Security keeps a record of every arriving passenger's details which includes full information about flights and are available under disclosure rules free of charge.

"Fool Britannia"

 

Wunderbars of Düsseldorf

My wife and I went shopping down the "Ko" some years ago. Despite being dressed up to the nines we looked like tramps compared to some of the local Schikeria. It's possibly the most expensive shopping street ever.

"Jambo25"

Have you tried new the Independent Digital Edition apps?
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
SPONSORED FEATURES
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    Recruitment Genius: Graphic Designer - Product Development

    £26000 - £29000 per annum: Recruitment Genius: The Product Development departm...

    Recruitment Genius: Assistant Manager - Visitor Fundraising

    £23000 per annum: Recruitment Genius: The Visitor Fundraising Team is responsi...

    Recruitment Genius: Developer

    £30000 - £35000 per annum: Recruitment Genius: This is an opportunity to join ...

    Recruitment Genius: Estates Contracts & Leases Manager

    £30000 - £34000 per annum: Recruitment Genius: The Estates Team of this group ...

    Day In a Page

    A nap a day could save your life - and here's why

    A nap a day could save your life

    A midday nap is 'associated with reduced blood pressure'
    If men are so obsessed by sex, why do they clam up when confronted with the grisly realities?

    If men are so obsessed by sex...

    ...why do they clam up when confronted with the grisly realities?
    The comedy titans of Avalon on their attempt to save BBC3

    Jon Thoday and Richard Allen-Turner

    The comedy titans of Avalon on their attempt to save BBC3
    The bathing machine is back... but with a difference

    Rolling in the deep

    The bathing machine is back but with a difference
    Part-privatised tests, new age limits, driverless cars: Tories plot motoring revolution

    Conservatives plot a motoring revolution

    Draft report reveals biggest reform to regulations since driving test introduced in 1935
    The Silk Roads that trace civilisation: Long before the West rose to power, Asian pathways were connecting peoples and places

    The Silk Roads that trace civilisation

    Long before the West rose to power, Asian pathways were connecting peoples and places
    House of Lords: Outcry as donors, fixers and MPs caught up in expenses scandal are ennobled

    The honours that shame Britain

    Outcry as donors, fixers and MPs caught up in expenses scandal are ennobled
    When it comes to street harassment, we need to talk about race

    'When it comes to street harassment, we need to talk about race'

    Why are black men living the stereotypes and why are we letting them get away with it?
    International Tap Festival: Forget Fred Astaire and Ginger Rogers - this dancing is improvised, spontaneous and rhythmic

    International Tap Festival comes to the UK

    Forget Fred Astaire and Ginger Rogers - this dancing is improvised, spontaneous and rhythmic
    War with Isis: Is Turkey's buffer zone in Syria a matter of self-defence – or just anti-Kurd?

    Turkey's buffer zone in Syria: self-defence – or just anti-Kurd?

    Ankara accused of exacerbating racial division by allowing Turkmen minority to cross the border
    Doris Lessing: Acclaimed novelist was kept under MI5 observation for 18 years, newly released papers show

    'A subversive brothel keeper and Communist'

    Acclaimed novelist Doris Lessing was kept under MI5 observation for 18 years, newly released papers show
    Big Blue Live: BBC's Springwatch offshoot swaps back gardens for California's Monterey Bay

    BBC heads to the Californian coast

    The Big Blue Live crew is preparing for the first of three episodes on Sunday night, filming from boats, planes and an aquarium studio
    Austin Bidwell: The Victorian fraudster who shook the Bank of England with the most daring forgery the world had known

    Victorian fraudster who shook the Bank of England

    Conman Austin Bidwell. was a heartless cad who carried out the most daring forgery the world had known
    Car hacking scandal: Security designed to stop thieves hot-wiring almost every modern motor has been cracked

    Car hacking scandal

    Security designed to stop thieves hot-wiring almost every modern motor has been cracked
    10 best placemats

    Take your seat: 10 best placemats

    Protect your table and dine in style with a bold new accessory