Open Jaw: Where readers write back


easyJet price promise

I booked for six seats to Faro in December 2012. Two weeks later, I received an email from easyJet advertising their sale. Out of curiosity, I priced my flights and was astounded to find they were £86 cheaper.

I didn't think I would have a chance of a refund but phoned easyJet anyway. They price-checked the flights and said they could only locate flights dearer than I had paid. Fortunately, I had kept a screenshot in the background and advised them of this. They asked me to email my enquiry and copy of the screenshot as proof. I was given a credit note to use the £86 towards other flights providing I booked within six months and made my booking by phone and not online.

Pat Forsyth


Shard and froideur

We were pleased to learn that you were among the first to experience The View from The Shard on our opening day, 1 February. Unfortunately, as you mentioned in your article, some guests did experience a short delay in entering the attraction that afternoon due to a slight technical issue affecting the lifts.

We aim to deliver the highest quality, queue- and crowd-free experience, and we would like to apologise for any inconvenience caused on this occasion.

Any guest whose visit had been inconvenienced by the delay that afternoon has been offered the chance to visit again free of charge.

Anders Nyberg, CEO, The View from The Shard

I found the cost to visit the Shard a shock, so won't visit. Just short of £100 for a family of four.

Tracey Franklin


Road trip around Iceland

Having made almost the same trip in June with full daylight and good weather, it was thrilling to read of your adventures. I'm too much of a wimp to do what you did, but I'm envious of your intrepid nature.



How to cope with the pathetic pound

If you choose a warm and visually vibrant destination, why not avoid restaurants altogether and have picnic meals instead? I took a couple of weeks in Paris and Montpellier last summer and only used a restaurant on the first day. Total food/drink costs €20 per day, including morning and evening café visits.

Walter Morgan


How to claim for a delayed flight

There needs to be a clear and verifiable way in which the public can check up on airlines and see if their excuse is the real excuse. How do we know if "air traffic problems" is the real cause of a delay? Why isn't there a way of going online, putting in your flight number/date and checking exactly why the flight was delayed, by an independent website such as Air Traffic Control, the Civil Aviation Authority in conjunction with airport operators? This should be public information and readily available.


If you are claiming for a delayed flight long ago, and the airline demands proof you were on board, bear in mind that if you fly to the US, Homeland Security keeps a record of every arriving passenger's details which includes full information about flights and are available under disclosure rules free of charge.

"Fool Britannia"


Wunderbars of Düsseldorf

My wife and I went shopping down the "Ko" some years ago. Despite being dressed up to the nines we looked like tramps compared to some of the local Schikeria. It's possibly the most expensive shopping street ever.


The Independent travel offers: Discover a world of inspiring destinations

Have you tried new the Independent Digital Edition apps?
ebookHow to enjoy the perfect short break in 20 great cities
Luis Suarez looks towards the crowd during the 2-1 victory over England
Life and Style
Cheesecake frozen yoghurt by Constance and Mathilde Lorenzi
food + drinkThink outside the cool box for this summer’s frozen treats
John Barrowman kisses his male “bride” at a mock Gretna Green during the Commonwealth Games opening ceremony
peopleBarrowman's opening ceremony message to Commonwealth countries where he would be sent to prison for being gay
Sir Bradley Wiggins removes his silver medal after the podium ceremony for the men’s 4,000m team pursuit in Glasgow yesterday
Commonwealth games Disappointment for Sir Bradley in team pursuit final as England are forced to settle for silver
Alistair Brownlee (right) celebrates with his gold medal after winning the men’s triathlon alongside brother Jonny (left), who got silver
England's Jodie Stimpson won the women’s triathlon in the morning
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Travel Shop
the manor
Up to 70% off luxury travel
on city breaks Find out more
Up to 70% off luxury travel
on chic beach resorts Find out more
sardina foodie
Up to 70% off luxury travel
on country retreats Find out more
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    C++ Software Engineer - Hounslow, West London - C++ - to £60K +

    £40000 - £60000 per annum + Pension, Healthcare : Deerfoot IT Resources Limite...

    VB.NET and C# developer (VB.NET,C#,ASP.NET)

    £30000 - £45000 per annum + Bonus+Benefits+Package: Harrington Starr: VB.NET a...

    Visitor Experience volunteer

    Unpaid voluntary role: Old Royal Naval College: To assist the Visitor Experien...

    Telesales Manager. Paddington, London

    £45-£55k OTE £75k : Charter Selection: Major London International Fashion and ...

    Day In a Page

    Backhanders, bribery and abuses of power have soared in China as economy surges

    Bribery and abuses of power soar in China

    The bribery is fuelled by the surge in China's economy but the rules of corruption are subtle and unspoken, finds Evan Osnos, as he learns the dark arts from a master
    Commonwealth Games 2014: Highland terriers stole the show at the opening ceremony

    Highland terriers steal the show at opening ceremony

    Gillian Orr explores why a dog loved by film stars and presidents is finally having its day
    German art world rocked as artists use renowned fat sculpture to distil schnapps

    Brewing the fat from artwork angers widow of sculptor

    Part of Joseph Beuys' 1982 sculpture 'Fettecke' used to distil schnapps
    BBC's The Secret History of Our Streets reveals a fascinating window into Britain's past

    BBC takes viewers back down memory lane

    The Secret History of Our Streets, which returns with three films looking at Scottish streets, is the inverse of Benefits Street - delivering warmth instead of cynicism
    Joe, film review: Nicolas Cage delivers an astonishing performance in low budget drama

    Nicolas Cage shines in low-budget drama Joe

    Cage plays an ex-con in David Gordon Green's independent drama, which has been adapted from a novel by Larry Brown
    How to make your own gourmet ice lollies, granitas, slushy cocktails and frozen yoghurt

    Make your own ice lollies and frozen yoghurt

    Think outside the cool box for this summer's tempting frozen treats
    Ford Fiesta is UK's most popular car of all-time, with sales topping 4.1 million since 1976

    Fiesta is UK's most popular car of all-time

    Sales have topped 4.1 million since 1976. To celebrate this milestone, four Independent writers recall their Fiestas with pride
    10 best reed diffusers

    Heaven scent: 10 best reed diffusers

    Keep your rooms smelling summery and fresh with one of these subtle but distinctive home fragrances that’ll last you months
    Commonwealth Games 2014: Female boxers set to compete for first time

    Female boxers set to compete at Commonwealth Games for first time

    There’s no favourites and with no headguards anything could happen
    Five things we’ve learned so far about Manchester United under Louis van Gaal

    Five things we’ve learned so far about United under Van Gaal

    It’s impossible to avoid the impression that the Dutch manager is playing to the gallery a little
    Screwing your way to the top? Good for Lana Del Rey for helping kill that myth

    Screwing your way to the top?

    Good for Lana Del Rey for helping kill that myth, says Grace Dent
    Will the young Britons fighting in Syria be allowed to return home and resume their lives?

    Will Britons fighting in Syria be able to resume their lives?

    Tony Blair's Terrorism Act 2006 has made it an offence to take part in military action abroad with a "political, ideological, religious or racial motive"
    Beyoncé poses as Rosie the Riveter, the wartime poster girl who became a feminist pin-up

    Beyoncé poses as Rosie the Riveter

    The wartime poster girl became the ultimate American symbol of female empowerment
    The quest to find the perfect pair of earphones: Are custom, 3D printed earbuds the solution?

    The quest to find the perfect pair of earphones

    Earphones don't fit properly, offer mediocre audio quality and can even be painful. So the quest to design the perfect pair is music to Seth Stevenson's ears
    US Army's shooting star: Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform

    Meet the US Army's shooting star

    Lt-Col Steven Cole is the man Hollywood calls when it wants to borrow a tank or check a military uniform