Open Jaw: You don't have to tell all to get results

Where readers write back

Customer Satisfaction Questionnaires Following our return from a recent ski holiday in La Thuile with Neilson, we were so fed up with an excursion arranged by Neilson to a neighbouring resort which had resulted in four hours on a coach and involved the police being called out to divert our double-decker that could not get under a road bridge, that we decided to post our CSQ direct to Neilson with an account of the experience.

Neilson rang us and have now refunded the amount spent on the excursion – a satisfactory result. Incidentally, we gave no information about our mobile phone contract, house insurance or make of underpants but despite this lack of info, the CSQ was read and acted upon – good for Neilson.

Richard Prowse

After completing the tatty paper CSQ in the room at the Holiday Inn Express in Cambridge (which was, incidentally, "Good" but not "Excellent") and not receiving an apology for the 10 minutes it took to check-in, I was offered another opportunity by e-mail.

I replied suggesting they provide me with a free night and then I might be more motivated. They have not replied.

Martin Haworth, Gloucester

We are all encouraged to give complete strangers too much information about ourselves. Every time you are asked for information about yourself think about it and if the information serves no useful purpose to you, do not provide it, and say why you refuse – ie it is intrusive.

"Omemiserum"

More on airport security

Just read your article about Stansted and Luton. Living "Oop North" I am fortunate enough to avoid those understaffed palaces of delight. The Manchester airport authorities have gripped the problem and, when we went out a week last Sunday, there were about 16 security paths to go through and a large number of staff. It still takes time to get through, but it's getting better. One thing that would help is the handing out of a robust bag as passengers approach the point for them to start putting watches, coins, mobiles etc in as they move forward.

Andrew Perry

With a 10.55am easyJet flight from Luton to Montpellier, I was intending to take the 9am train to Luton Parkway from Kentish Town arriving at the airport circa 9.45. Following your article I will now take an much earlier train which also requires a change at St Albans. At least I have a regulation plastic bag which I was required to buy when I last passed through Luton.

Sandra Hunt

Britain by B-road

Please don't clog up our rural roads. Let the fools stay on the motorway if they can't figure it out for themselves.

"Spiralise"

Have you tried new the Independent Digital Edition apps?
Travel
ebookHow to enjoy the perfect short break in 20 great cities
Arts and Entertainment
Lionel Richie has made the top spot after a strong Glastonbury performance
musicAnd what's more it's the last Sunday night chart topper - ever!
News
news
Life and Style
The collection displayed Versace’s softer side, with models wearing flowers and chiffon dresses in unusual colourings
fashionVersace haute couture review
Arts and Entertainment
DJ Chris Moyles who claimed to be a second-hand car dealer in a bid to save up to £1 million in tax, a tribunal has found
radio
Arts and Entertainment
'The Leaf'
artYes, it's a leaf, but a potentially very expensive one
Independent Travel Videos
Independent Travel Videos
Simon Calder in Amsterdam
Independent Travel Videos
Simon Calder in Giverny
Independent Travel Videos
Simon Calder in St John's
Independent Travel Videos
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Travel

    Recruitment Genius: Web Developer - Junior / Mid Weight

    £15000 - £25000 per annum: Recruitment Genius: To support their continued grow...

    Recruitment Genius: Transportation Contracting Manager

    £33000 - £38000 per annum: Recruitment Genius: A global player and world leade...

    Recruitment Genius: Hotel and Spa Duty Manager

    £18000 - £24000 per annum: Recruitment Genius: If you are friendly, sociable, ...

    Recruitment Genius: Payroll and Benefits Co-ordinator

    £22300 per annum: Recruitment Genius: This museum group is looking for a Payro...

    Day In a Page

    Greece says 'No': A night of huge celebrations in Athens as voters decisively back Tsipras and his anti-austerity stance in historic referendum

    Greece referendum

    Greeks say 'No' to austerity and plunge Europe into crisis
    Ten years after the 7/7 terror attacks, is Britain an altered state?

    7/7 bombings anniversary

    Ten years after the terror attacks, is Britain an altered state?
    Beautiful evening dresses are some of the loveliest Donatella has created

    Versace haute couture review

    Beautiful evening dresses are some of the loveliest Donatella has ever created
    No hope and no jobs, so Gaza's young risk their lives, climb the fence and run for it

    No hope and no jobs in Gaza

    So the young risk their lives and run for it
    Fashion apps: Retailers roll together shopping and social networking for mobile customers

    Fashion apps

    Retailers roll together shopping and social networking for mobile customers
    The Greek referendum exposes a gaping hole at the heart of the European Union – its distinct lack of any genuine popular legitimacy

    Gaping hole at the heart of the European Union

    Treatment of Greece has shown up a lack of genuine legitimacy
    Number of young homeless in Britain 'more than three times the official figures'

    'Everything changed when I went to the hostel'

    Number of young homeless people in Britain is 'more than three times the official figures'
    Compton Cricket Club

    Compton Cricket Club

    Portraits of LA cricketers from notorious suburb to be displayed in London
    London now the global money-laundering centre for the drug trade, says crime expert

    Wlecome to London, drug money-laundering centre for the world

    'Mexico is its heart and London is its head'
    The Buddhist temple minutes from Centre Court that helps a winner keep on winning

    The Buddhist temple minutes from Centre Court

    It helps a winner keep on winning
    Is this the future of flying: battery-powered planes made of plastic, and without flight decks?

    Is this the future of flying?

    Battery-powered planes made of plastic, and without flight decks
    Isis are barbarians – but the Caliphate is a dream at the heart of all Muslim traditions

    Isis are barbarians

    but the Caliphate is an ancient Muslim ideal
    The Brink's-Mat curse strikes again: three tons of stolen gold that brought only grief

    Curse of Brink's Mat strikes again

    Death of John 'Goldfinger' Palmer the latest killing related to 1983 heist
    Greece debt crisis: 'The ministers talk to us about miracles' – why Greeks are cynical ahead of the bailout referendum

    'The ministers talk to us about miracles'

    Why Greeks are cynical ahead of the bailout referendum
    Call of the wild: How science is learning to decode the way animals communicate

    Call of the wild

    How science is learning to decode the way animals communicate