Passengers want more airport machines, says survey
Wednesday 06 October 2010
A new survey has shown that travelers are overwhelmingly seeking to look after themselves while traveling instead of relying on manned security desks and boarding gates.
The study, conducted by interviewing over 2,000 passengers at seven international airports, revealed that 70 percent of respondents wanted self-service options for more steps of their jouney.
Airport technology firm SITA, which conducted the study, said that as online booking and check-in were reaching their "full potential," passenger demand for new automated functions such as security checks and boarding gates was beginning to rise.
Two thirds of the respondents said that they would use kiosks for services such as booking/changing a flight, paying ancillary fees such as baggage supplements and meals, printing bag tags, processing a flight transfer and claiming delayed baggage.
SITA said that 74 percent of the respondents had booked their flights online when making their own arrangements and almost a quarter had checked in on a mobile phone at least once (although only three percent had on the day of the survey).
If the pace of recent developments is taken as an indicator, it appears that the high passenger acceptance of self-service options means that we can expect to see more electronic kiosks at airports - and fewer staff.
Bermuda's LF Wade International recently debuted a new system that allows customers to locate their lost luggage without waiting for a member of staff, and similar kiosks are set to debut in the US this year.
At Manchester Airport, new "smart" gates are used instead of traditional metal detector archways, which are capable of automatically clearing a passenger or directing them to one of the airport's controversial body scanners.
In 2008, Zurich international Airport deployed the world's first totally automated bag-drop service, allowing customers from multiple airlines to drop their bags in one place and reducing the average bag-drop time to 30 seconds.
The Independent travel offers: Discover a world of inspiring destinations
- 1 What happens to your body when you give up sugar?
- 2 Ed Miliband less influential than One Direction's Louis Tomlinson in official Doncaster power list
- 3 Japanese island overrun with cats after population explodes
- 4 Delhi bus rapist blames dead victim for attack because 'girls are responsible for rape'
- 5 Have sex with your iPad thanks to the new sex toy no-one asked for
Hashima: Among the ruins on Japan's Battleship Island, the place that time forgot
The 50 Best spas
Worst Airports of 2014: Poll names Islamabad airport in Pakistan worst in the world
The Atlas of Beauty: Photographer travels around the world to capture cultural diversity through stunning portraits of women
The world's 10 most expensive cities
'Jihadi John': CAGE representative storms off Sky News accusing Kay Burley of Islamophobia
Durham Free School: 'Creationism taught at' free school facing closure
Nearly 100,000 of Britain's poorest children go hungry after parents' benefits are cut
Ukip would cut billions from Scottish budget to fund English tax cuts
End of the licence fee: BBC to back radical overhaul of how it is funded
Ukraine crisis: Top Chinese diplomat backs Putin and says West should 'abandon zero-sum mentality'
£16000 - £18000 per annum: Recruitment Genius: Located on the stunning Sandban...
£12500 - £13520 per annum: Recruitment Genius: Experienced Hotel Receptionists...
£12500 - £13520 per annum: Recruitment Genius: Located on the stunning Sandban...
Negotiable: Recruitment Genius: Qualified Lifeguards are required to join a fa...