Should Virgin compensate us for our diverted flight to Scotland?
Wednesday 16 April 2014
Q. I was on a Virgin Little Red flight from Heathrow to Aberdeen that was diverted to Edinburgh. The coach finally left Edinburgh at midnight and we ended up in Aberdeen at 3.45am, six hours late. We actually live halfway between Edinburgh and Aberdeen but they refused to let us off in between – we could only travel to Aberdeen or make our own way to our home address from Edinburgh. Have you any advice to give us as how to pursue a claim about our treatment? Ian Reed
A. Because the delay was caused by poor weather, rather than being the airline's responsibility, you have no claim for cash compensation under the EC261 passenger-compensation rules. The airline told us: "VS3025 diverted to Edinburgh due to low visibility in Aberdeen. The decision was taken to terminate at Edinburgh and to use a coach to transport passengers to Aberdeen. We'd like to apologise for any confusion and inconvenience caused. Our ground-handling agents did their best to try to help passengers. As with many coach transfers, it is usual policy not to drop customers off during the journey as they would not have been able to accommodate drop-off requests without causing further delay. We have offered all passengers 4,000 Flying Club miles as a gesture of goodwill to apologise."
The Independent travel offers: Discover a world of inspiring destinations
- 1 This restaurant has misunderstood the concept of 'cheese and biscuits'
- 2 Raif Badawi, the Saudi Arabian blogger sentenced to 1,000 lashes, may now face death penalty
- 3 Delhi bus rapist blames dead victim for attack because 'girls are responsible for rape'
- 4 PornHub turns masturbation into energy in bid to save the planet
- 5 Have sex with your iPad thanks to the new sex toy no-one asked for
Thailand tourism video Love En Route criticised for featuring Instagram stalker
Luggage: The journey from canvas rucksacks to carry-on capsules
Eurostar re-opens between London and Paris after person killed by train in Kent
The Atlas of Beauty: Photographer travels around the world to capture cultural diversity through stunning portraits of women
The 10 Best hiking boots
New theory could prove how life began and disprove God
This is what it's like to be dead, according to a guy who died for a bit
End of the licence fee: BBC to back radical overhaul of how it is funded
'Jihadi John': CAGE representative storms off Sky News accusing Kay Burley of Islamophobia
Ukip would cut billions from Scottish budget to fund English tax cuts
Nearly 100,000 of Britain's poorest children go hungry after parents' benefits are cut
Negotiable: Recruitment Genius: Qualified Lifeguards are required to join a fa...
£19000 per annum: Recruitment Genius: Based in South Kensington, this prestigi...
£40000 per annum: Ashdown Group: A reputable organisation within the leisure i...
£25000 - £33000 per annum: Recruitment Genius: A Sales Partner is required to ...