Simon Calder: The Man Who Pays His Way
Airlines demonstrate the elasticity of time
Saturday 14 August 2004
Flying a jet aircraft, like sprinting or swimming 100 metres, is essentially a matter of time and motion: controlling velocity in a safe and expeditious manner (this definition is not sufficient to qualify you to fly a Boeing 747, nor to win a gold medal). But sometimes cabin announcements made on planes suggest that the crew have lost their grip on time; either that, or they believe the travelling public is credulous, dim or not possessed of wristwatches.
During the round-Britain dash described on the following pages (itself a study in the mismanagement of time and motion), I was sensitised to timekeeping. At Glasgow airport, five minutes after the easyJet flight to Belfast was due to leave, the captain announced to his passengers: "We're just coming up to our scheduled departure time."
If I might take a moment of your valuable time for a couple more definitions: the scheduled departure time for an aircraft represents the instant it is due to start moving (usually by being pushed back from the stand). The corresponding arrival time is when the pilot puts on the parking brake and turns off the engines at the aircraft stand. Next time you arrive five minutes late at check-in for an easyJet flight, try smiling optimistically and reciting this line: "We're just coming up to the check-in deadline."
Ryanair boasts one of the best performance records in the business, but the claims made by its cabin crew can irritate rather than impress passengers. A favourite is to pretend a flight's official arrival time is defined as the moment the tyres hit the runway. A plane arriving at the airline's main base takes at least five minutes from touchdown to reach the stand - making the claim: "Welcome to London Stansted, where we've landed five minutes ahead of schedule" absurd. Some staff take the policy to extremes: a flight from France that arrived at Stansted airport more than 15 minutes late was immediately claimed by the senior stewardess as, "another on-time arrival".
Curious interpretations of the speed-time continuum extend to boats and trains. At the start of the main school holidays, traffic gridlock at Dover Eastern Docks held up a SpeedFerries catamaran to Boulogne by 20 minutes, which most passengers would barely notice. Approaching the French port, the chief officer announced that the vessel had made up time. The ship docked half an hour late.
Some transport enterprises must be taking lessons from politicians on putting a positive outlook on unfortunate turns of events. But this type of spin depends on a modicum of veracity underpinning the claims. Recent journeys suggest that staff on at least one operator are finding it so tough keeping trains to time that they have begun to massage schedules to create the impression of punctuality. On a First Great Western train from London Paddington to Weston-super-Mare, the senior conductor kept moving the goalposts: announcing progressively later times that the train was, he said, due to arrive.
Travelling in the opposite direction, staff insisted to passengers they were on schedule even as the train limped along through Ealing Broadway some time after it was scheduled to arrive at the London terminus.
Back on easyJet, pilots appear to have discovered a new scapegoat for delays. I was among a planeload of passengers waiting in the departure lounge at Prague airport for a flight to Gatwick. We watched the inbound aircraft arrive right on schedule, but a tardy turnaround held up the outbound service by half an hour. "Sorry about the delay," said the pilot when we were finally underway. "It was caused by problems in Athens earlier today." This presents an interesting problem for the Olympic organisers. Could the host city for this year's Games take the rap for everyone's delays this summer?
BA INVITES CUSTOMERS TO SHARE OIL PRICE PAIN
When you buy a sandwich, you do not worry about how much the maker paid for the bread, the butter and the cheese (or caviar). What concerns you is how fresh, tasty and good value it is. Likewise, when you book a flight, the salient factors are comfort, punctuality and price. The cost breakdown for the plane, pilots and fuel is as irrelevant as the amount that the airline pays for the buttons on the uniforms of its ticket desk staff.
British Airways does not agree. The airline gets through a prodigious amount of fuel - not least flying around in circles over south-east England as aircraft wait in the queue to land at its main base, Heathrow. BA has "hedged" (locked in at a fixed amount) less than half its fuel needs, and is therefore exposed to the present record high oil price. To share the pain, the airline has raised its fuel surcharge to £12 on each return long-haul flight.
Twenty years ago, Virgin Atlantic possessed only one borrowed Jumbo jet, the lowest return fare to Australia was £1,000 and Stelios, the founder of easyJet, was a teenager. Now, competition from Virgin and other airlines on key BA routes is so intense that fares are typically half what they were a generation ago. About 1.2m aircraft seats leave the UK every week (happily, the same number come back), and every airline seeks to fill them by cutting prices.
Many business journeys are optional these days, with technology offering plenty of alternatives to a high-priced flight; and if the air fares for a trip of a lifetime look too high, prospective leisure travellers may instead decide to refit the kitchen or buy a new car.
Aircraft seats are notoriously perishable, and the fuel surcharge will quickly be eroded by a decline in air fares. Then at some point, when oil prices fall, British Airways will have to remove the fuel levy - which will annoy customers who have paid the surcharge on tickets bought well in advance, only to see later bookers avoiding the levy.
Fares and capacity are no longer fixed by mutual agreement between airlines in collusion with governments. Pricing power has moved from the airlines to the customer - just where it should reside, whether you are buying a cheese sandwich or a one-way flight to Sandwich Bay in Labrador.
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