UK airlines come bottom with passengers, says poll
UK airlines compare unfavourably with foreign carriers in passenger satisfaction figures from Which? Holiday magazine out today.
Thomas Cook Airlines was bottom of an 18-airline satisfaction table for short-haul flights. Ryanair, Monarch, Thomson and bmibaby were among other UK carriers towards the bottom of the table which was headed by the airline Swiss, with Aer Lingus second and Air Malta third.
While Swiss scored 72 points and Aer Lingus 71, Thomas Cook could only manage 37 points in the short-haul survey which was based on responses from 5,745 Which? members and concerned their most recent short-haul flight.
The 17-airline long-haul satisfaction table was headed by Air New Zealand with a score of 86 per cent. No UK carrier was in the top six, but Virgin Atlantic was the best-judged UK airline in seventh place with a score of 67 per cent.
British Airways was 11th with 58 per cent. First Choice was 14th with 51 per cent and Thomas Cook was 15th with 49 per cent. Bottom of the long-haul list, compiled from responses from 2,987 Which? members, was South African Airways with a score of 37 per cent.
Rochelle Turner, head of research for Which? Holiday, said: "Flying with a good-quality airline, such as Swiss or Air New Zealand, can really make a difference. Our rigorous research shows that while the cost of flights is important to customers, it's things like friendly cabin staff and reasonable luggage allowances that leave a lasting impression."
The Independent travel offers: Discover a world of inspiring destinations
- 1 The difference between a migrant and refugee, in one sentence
- 2 Miley Cyrus calls out hypocrisy of women’s nipples being taboo
- 3 Celebrity Big Brother 2015: Tila Tequila kicked off show after 'describing Hitler as a good man'
- 4 iPhone 5c to be discontinued, no iPhone 6c to replace it
Natural wonders in the UK: From Giant's Causeway to Durdle Door
Flight from Britain to Turkey delayed by 7 hours after champagne cork damages ceiling
Exclusive Escapes: Upmarket holiday company goes bust on the eve of bank holiday weekend
What's it like on board North Korean airline Air Koryo - the worst in the world?
The most powerful passports in the world
Climate change: 2015 will be the hottest year on record 'by a mile', experts say
Labour leadership: Jeremy Corbyn accused of 'deluding' young supporters with 'claptrap'
'Women only' train carriages: Jeremy Corbyn unveils radical move to tackle public harassment
Black holes are a passage to another universe, says Stephen Hawking
Iain Duncan Smith 'should resign over disability benefit death figures', says Jeremy Corbyn
Iain Duncan Smith calls for urgent ESA overhaul as part of drive to cut down welfare costs
£26000 - £29000 per annum: Recruitment Genius: The Product Development departm...
£23000 per annum: Recruitment Genius: The Visitor Fundraising Team is responsi...
£30000 - £35000 per annum: Recruitment Genius: This is an opportunity to join ...
£30000 - £34000 per annum: Recruitment Genius: The Estates Team of this group ...