We'll never fly BA again, say angry passengers
Disgruntled British Airways passengers at Heathrow's Terminal 5 today complained about the disruption caused by the strikes.
John Cawley, 54, from Liverpool, said he would never fly with the company again.
He, his wife and two sons were due to fly to Newark in the US before going on a cruise around the Caribbean but their internal flight between Manchester and Heathrow was cancelled.
Instead the family was forced to pay £350 to hire a minibus to travel down south.
Mr Cawley said: "It seems there are no certainties with BA at all. We're having to take this trip one step at a time, once one bit is over we start to worry about the next one. There are question marks over everything."
He said that his travel agents had warned him a few days ago the internal flight might be cancelled and had advised the family to arrange alternative travel down to Heathrow.
He added: "We'll never use BA again, we wouldn't want to go through all this again."
His wife, Camille, 49, said they had been told there would be a restricted cabin service on their flight to the US.
She said: "We've been warned that there won't be the same high standards on the flight. We're not expecting the service to be as good as usual."
Professional cyclist Josie Loane was another unhappy passenger.
The 29-year-old said she had been travelling for around 20 hours after leaving her native Australia early yesterday morning, only to find her connecting flight to Oslo had been cancelled.
She said: "I've been re-booked on to another flight but it doesn't leave until around 2pm so I've got lots of waiting around.
"It's pretty bad. They haven't even offered me a free meal ticket or offered to look after my luggage or anything.
"If my flight this afternoon goes to plan then I'll be all right but if not then there's no way in hell I'll fly with them again."
She added: "The staff just relate to their policies. They're all well and good for them but it doesn't really suit everyone.
"I know they've got their certain ways to respond to things but it doesn't really help the customer."
A number of BA customer support staff could be seen milling around the departure hall holding clipboards and giving advice to anyone that needed it.
There appeared to be little disruption on the check-in boards, with only one flight, the 8.30am to Tel Aviv, saying it was cancelled.
But many of the others had notes next to them saying they were being operated by different carriers.
The Independent travel offers: Discover a world of inspiring destinations
- 1 BBC told new political editor must be 'impartial' with Nick Robinson reportedly stepping down
- 2 Number of young homeless people in Britain is 'more than three times the official figures'
- 3 Humans of New York image of crying gay teen receives best response yet from Ellen DeGeneres
- 4 The map showing the most dangerous tourist destinations in Europe, according to the Foreign Office
- 5 Swedish minister gives strongest case yet on why EU should stop turning away asylum seekers
Are plastic planes the future of flight? Heathrow expansion reopens debate over aviation's effects on the environment
Inside Travel: Greece 2015 Q&A - should we cancel our Greek holiday? Are our flights safe? And what will we be spending there?
The most powerful passports in the world
The 10 Best lightweight luggage
The 10 Best hiking boots
More Britons believe that multiculturalism makes the country worse - not better, says poll
Nathan Collier: Montana man inspired by same-sex marriage ruling requests right to wed two wives
Greece crisis: IMF was pushed around by Angela Merkel and Nicholas Sarkozy – and now it is being humiliated
Forget little green men – aliens will look like humans, says Cambridge University evolution expert
Girl, 7, stares down hate preacher at Ohio festival with pro-LGBT rainbow flag gesture
Osborne to cap family benefits at £23,000 – announced ahead of his post-election Budget
£15000 - £25000 per annum: Recruitment Genius: To support their continued grow...
£33000 - £38000 per annum: Recruitment Genius: A global player and world leade...
£18000 - £24000 per annum: Recruitment Genius: If you are friendly, sociable, ...
£22300 per annum: Recruitment Genius: This museum group is looking for a Payro...