Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

Simon Calder's Holiday Helpdesk: I booked for Mallorca and then found unhappy reviewers - what should I do?

 

Simon Calder
Monday 03 June 2013 16:03 BST
Comments

Q. I booked a hotel in Mallorca through Clever Hotels. Looking on TripAdvisor there seem to be some unhappy Clever Hotels customers. I have tried to call and email Clever Hotels with no response to date.

A. Clever Hotels is an interesting organisation. It is based in Hamburg, and yet pops up frequently in searches by British travellers for accommodation in many parts of the world. I have never booked through Clever Hotels, and on the one occasion I checked its prices going direct to the hotel proved cheaper.

With any intermediary such as this, it is well worth calling the hotel direct to make sure that you are indeed booked.

So long as you have booked with a credit or debit card, then the card issuer is jointly liable for non-delivery if, for some reason, your booking does not work out as you expected.

Click HERE to email Simon.

You can also tweet him your questions @SimonCalder

Follow @_SimonCalder

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in