Simon Calder's Holiday Helpdesk: I booked for Mallorca and then found unhappy reviewers - what should I do?
Simon Calder is Travel Editor at Large for The Independent, writing a weekly column, various articles and features as well as filming a weekly video diary. Every Sunday afternoon, Simon presents the UK's only radio travel phone-in programme called The LBC Travel Show with Simon Calder (97.3 FM). He is a regular guest on national TV, often seen on BBC Breakfast, Daybreak, ITV News and Sky News. He is often interviewed on BBC Radio, particularly for BBC Radio 4’s You & Yours programme and BBC Five Live.
Thursday 06 June 2013
Q. I booked a hotel in Mallorca through Clever Hotels. Looking on TripAdvisor there seem to be some unhappy Clever Hotels customers. I have tried to call and email Clever Hotels with no response to date.
A. Clever Hotels is an interesting organisation. It is based in Hamburg, and yet pops up frequently in searches by British travellers for accommodation in many parts of the world. I have never booked through Clever Hotels, and on the one occasion I checked its prices going direct to the hotel proved cheaper.
With any intermediary such as this, it is well worth calling the hotel direct to make sure that you are indeed booked.
So long as you have booked with a credit or debit card, then the card issuer is jointly liable for non-delivery if, for some reason, your booking does not work out as you expected.
Click HERE to email Simon.
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