Simon Calder's Holiday Helpdesk: What happens when easyJet fares go DOWN after booking?
Every day our travel guru answers your travel questions
Simon Calder’s career in travel started at Gatwick Airport, where he cleaned aircraft for Laker Airways and later worked as a security officer. He became The Independent’s Travel Correspondent in 1994, and is known as “the Man Who Pays His Way” because he does not accept free travel facilities. He writes across the Independent titles, as well as for the Evening Standard.
Tuesday 27 November 2012
Q A month ago I booked flights between Gatwick and Naples over New Year, paying over £300 return. Soon afterwards, I got an email from easyJet about a seat sale. I checked exactly the same flights and found they were £40 cheaper. I thought we were supposed to book early for the best prices. Can I claim the difference?
A No. Air fares usually rise as departure date approaches, but sometimes they are cut in order to stimulate sales and fill up the plane. Unlike many carriers, easyJet has a “price promise” which pledges to refund the difference if the fare falls after you book. You get a credit voucher for future flights that is valid for six months. There is, however, a whacking great exception: “If the lower fares have been offered as part of a promotional offer that is launched after you have purchased the flight,” says easyJet. I’m afraid that, when I have been in your position, on every occasion it has been during a seat sale. But I’d be delighted to hear from anyone who has successfully managed to claim – not least about how much hard work it involves constantly monitoring fares.
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