Simon Calder's Holiday Helpdesk: What happens when easyJet fares go DOWN after booking?
Every day our travel guru answers your travel questions
Q A month ago I booked flights between Gatwick and Naples over New Year, paying over £300 return. Soon afterwards, I got an email from easyJet about a seat sale. I checked exactly the same flights and found they were £40 cheaper. I thought we were supposed to book early for the best prices. Can I claim the difference?
Elizabeth Doyle
A No. Air fares usually rise as departure date approaches, but sometimes they are cut in order to stimulate sales and fill up the plane. Unlike many carriers, easyJet has a “price promise” which pledges to refund the difference if the fare falls after you book. You get a credit voucher for future flights that is valid for six months. There is, however, a whacking great exception: “If the lower fares have been offered as part of a promotional offer that is launched after you have purchased the flight,” says easyJet. I’m afraid that, when I have been in your position, on every occasion it has been during a seat sale. But I’d be delighted to hear from anyone who has successfully managed to claim – not least about how much hard work it involves constantly monitoring fares.
Click HERE to email Simon.
You can also tweet him your questions @SimonCalder
Subscribe to Independent Premium to bookmark this article
Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies