Those bloody insurance companies, they're like: 'Are you sure you don’t have whiplash?'

I tell them I’m holding their family hostage, and still they ring me back

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The Independent Online

Go on then, anyone out there who claims that the free market offers the most practical method of running society – explain this. Insurance companies say that car insurance is £90 a year higher than it should be, as a result of suspect claims for minor injuries or whiplash.

Well – about a year ago a drunk drove into my car at night while I was in bed asleep, so I made a claim on the insurance. Then, a few months ago, I had a call from a company called something like “Accident Solutions”. “I’m calling about your accident,” I was told, “And I’m pleased to inform you that you’re due compensation for the injuries you sustained.”

“But I didn’t sustain any injuries,” I said. “There are often injuries you don’t realise at the time,” the caller insisted. “You may have had twinges you didn’t realise were due to the accident.” “That’s unlikely,” I said, “I wasn’t in the car.” “But there may still be injuries suffered,” he said.

“What? Even if I wasn’t in the car,” I asked. “You’d be surprised,” he said. “I’d be very surprised,” I said. “If the impact was so great it caused some cosmic twist in the atmosphere that gave me a stiff neck.” “So you’re saying you HAVE suffered an injury?” he said.

Eventually, I put the phone down, but two days later someone from a company called something like “Post-Calamity Compensatory Adjustments” phoned me and was adamant that I’d been severely injured until I yelled, “Are you suggesting the negative energy from the crash realigned my spiritual aura causing my spine to feel at one with the rear panel of my car and in sympathy has become all crumpled?” “So you’re saying you HAVE suffered an injury?” he said.

As of yesterday, I was up to 40 of these calls. “Hello, I’m from Collision Aftermath Supreme and Mighty Justice,” they say, and I’ve tried every tactic to get them to stop. Once I said, “Look. I know it isn’t your fault and please don’t take this personally, but can you record my response as “**** off and don’t ******* ever ******* ******* ever ******* call again you ******* ****** ******.” And, to his credit, he said: “OK, Mr Steel, I’ll ring back in half an hour.”

I’ve suggested that I’ve got the caller’s family held hostage and will shoot one of them each time they ring back, but it seems they don’t care for their family because it makes no difference. I offer them a night out to the south London pub of their choice if they stop, but the next day they call again.

But the irony now is I HAVE suffered as a result of the accident, because it’s cost me a week’s labour in answering all their calls, and we all pay £90 a year to cover the cost of this practice. So next time I’ll say, “Yes, ever since the accident, I’ve gone off marmalade, which has ruined my life”, and hope I can claim enough to break even.