Martin Hickman: Tired of waiting for the web? Here's what to do

Comment

Share
Related Topics

This survey confirms what millions of householders have suspected – and other smaller, commercial surveys have suggested: that millions of broadband customers are being ripped off. Few of the UK's 17.6 million homes with broadband receive anything like the headline speed caveated with the weasel words "up to".

Simpler still, none of the 57 per cent of customers buying "up to 8 Mbit/s" packages – 9.8 million people – get that 8 Mbit/s. Compared with the quick, quick, quick of the direct debit leaving your account, the service arriving is slow, slow, slow. This will become increasingly irritating as web-users download more music, TV and films.

Of course, Ofcom is right that it isn't all the ISPs' fault: the distance between exchange and home is the crucial factor and poor hardware and connections on the home computer can slow things down too. But there are significant differences between ISPs for 8 Mbit/s services. 02's upper average was 5.1 Mbit/s while Tiscali managed a miserable 3.7. What can you do? If you're buying a new service, firms signed up to the code of conduct should advise you of the likely speed obtainable in your home, rather than the notional national speed.

The vast majority of providers subscribe to the code, so if your new firm doesn't, you might want to find one that does.

Existing subscribers can check download speeds at internet services such as broadbandspeedchecker.co.uk. If you are receiving much less than you are paying for, but don't mind about the speed, ask the ISP if it will downgrade your headline rate to something more accurate. Alternatively, if you would like faster downloads, you may be able to get a free upgrade, especially if you have been on a rate for a while. My wife did this for our old connection and Virgin Media obliged immediately.

React Now

Latest stories from i100
Have you tried new the Independent Digital Edition apps?
iJobs Job Widget
iJobs General

h2 Recruit Ltd: Business Development Manager -Healthcare Software-£70,000 OTE

£40000 - £60000 per annum + £60,000 OTE+Car+Mobile: h2 Recruit Ltd: Business D...

Cancer Research UK: Volunteer Area Manager Mentor/Coach

Voluntary : Cancer Research UK: We’re looking for volunteers who will use thei...

Recruitment Genius: Sales Executive

£18000 - £25000 per annum: Recruitment Genius: A Sales Executive is required t...

Recruitment Genius: National Commercial Manager - Buyer

£25000 - £35000 per annum: Recruitment Genius: This waste services provider is...

Day In a Page

Read Next
Rents in five regions of England and Wales are higher than 12 months ago  

Today was a bad day for renters, landlords, and democracy

Hannah Williams
Christian Bale stars as Moses in Ridley Scott's Exodus: Gods and Kings  

Ridley Scott, it’s not about casting 'Mohammad so-and-so', it’s about realising you have a duty to make stars of non-white actors

Alice Jones
Homeless Veterans Christmas Appeal: ‘We give them hope. They come to us when no one else can help’

Christmas Appeal

Meet the charity giving homeless veterans hope – and who they turn to when no one else can help
Should doctors and patients learn to plan humane, happier endings rather than trying to prolong life?

Is it always right to try to prolong life?

Most of us would prefer to die in our own beds, with our families beside us. But, as a GP, Margaret McCartney sees too many end their days in a medicalised battle
Thomas Cook's outgoing boss Harriet Green got by on four hours sleep a night - is that what it takes for women to get to the top?

What does it take for women to get to the top?

Thomas Cook's outgoing boss Harriet Green got by on four hours sleep a night and told women they had to do more if they wanted to get on
Christmas jumper craze: Inside the UK factory behind this year's multicultural must-have

Knitting pretty: British Christmas Jumpers

Simmy Richman visits Jack Masters, the company behind this year's multicultural must-have
French chefs have launched a campaign to end violence in kitchens - should British restaurants follow suit?

French chefs campaign against bullying

A group of top chefs signed a manifesto against violence in kitchens following the sacking of a chef at a Paris restaurant for scalding his kitchen assistant with a white-hot spoon
Radio 4 to broadcast 10-hour War and Peace on New Year's Day as Controller warns of cuts

Just what you need on a New Year hangover...

Radio 4 to broadcast 10-hour adaptation of War and Peace on first day of 2015
Cuba set to stage its first US musical in 50 years

Cuba to stage first US musical in 50 years

Claire Allfree finds out if the new production of Rent will hit the right note in Havana
Christmas 2014: 10 best educational toys

Learn and play: 10 best educational toys

Of course you want them to have fun, but even better if they can learn at the same time
Paul Scholes column: I like Brendan Rodgers as a manager but Liverpool seem to be going backwards not forwards this season

Paul Scholes column

I like Brendan Rodgers as a manager but Liverpool seem to be going backwards not forwards this season
Lewis Moody column: Stuart Lancaster has made all the right calls – now England must deliver

Lewis Moody: Lancaster has made all the right calls – now England must deliver

So what must the red-rose do differently? They have to take the points on offer 
Cameron, Miliband and Clegg join forces for Homeless Veterans campaign

Cameron, Miliband and Clegg join forces for Homeless Veterans campaign

It's in all our interests to look after servicemen and women who fall on hard times, say party leaders
Millionaire Sol Campbell wades into wealthy backlash against Labour's mansion tax

Sol Campbell cries foul at Labour's mansion tax

The former England defender joins Myleene Klass, Griff Rhys Jones and Melvyn Bragg in criticising proposals
Nicolas Sarkozy returns: The ex-President is preparing to fight for the leadership of France's main opposition party – but will he win big enough?

Sarkozy returns

The ex-President is preparing to fight for the leadership of France's main opposition party – but will he win big enough?
Is the criticism of Ed Miliband a coded form of anti-Semitism?

Is the criticism of Miliband anti-Semitic?

Attacks on the Labour leader have coalesced around a sense that he is different, weird, a man apart. But is the criticism more sinister?
Ouija boards are the must-have gift this Christmas, fuelled by a schlock horror film

Ouija boards are the must-have festive gift

Simon Usborne explores the appeal - and mysteries - of a century-old parlour game