Room service

Click to follow
The Independent Online

The spirit of Basil, Sybil and Manuel lives on, it would seem. British hotels need to refurbish, redecorate and train staff rather than relying on poorly paid students with no interest in the job, according to the Consumers' Association. The stakes are high. A £40m "Only in Britain Only in 2002" campaign to promote tourism will be wasted unless our hotels give visitors a better experience, says the association. In one case, a hotel kept its breakfast room locked until one minute before the food was served, keeping the guests "hanging about outside like wolves before feeding time".

The spirit of Basil, Sybil and Manuel lives on, it would seem. British hotels need to refurbish, redecorate and train staff rather than relying on poorly paid students with no interest in the job, according to the Consumers' Association. The stakes are high. A £40m "Only in Britain Only in 2002" campaign to promote tourism will be wasted unless our hotels give visitors a better experience, says the association. In one case, a hotel kept its breakfast room locked until one minute before the food was served, keeping the guests "hanging about outside like wolves before feeding time".

And yet, there is a hopelessly romantic, nostalgic streak in many of us that will miss the miserable, bossy no-guests-after-eight, no-dinner-after-nine and you'll-have-to-order-hot-water tradition of the British landlady . There are no vacancies for the surly in the Consumers' Association's brave new B&B.

Comments