Heads up: Top comment and controversy
Thomson worker tells customer who complained about her holiday to 'shut the f*** up'
29 November 2012 12:45 PM
The customer is always right. Or so they say...
One Thomson worker forgot the classic mantra when they sent a series of rather rude emails to someone who had booked a holiday with them - and dared to make a complaint.
Gemma Fish spent over £3,000 on a holiday to Mexico with her fiancé but was disappointed with the small room they were given.
When she complained to Thomson, the reply apparently came from a member of the customer service team and read:
"Gemma do u really think we give a ****? Because we dont so shut the **** up with ur moaning and book with Thomas Cook coz we dont want ur custom lol and the hotel have said u r one MOANING bitch’"
She was also then told that her rep "really won't give a s***" and again, that she should've booked with the competition.
Next time, we're sure she will.