Heads up: Top comment and controversy

Your view: Are Tube workers right to strike against ticket office closures?

This week, Tube workers in London will be striking for 48 hours, in protest of planned ticket office closures which will result in the loss of up to 950 jobs. Read more about the strike here.

We asked Voices readers what they thought about the planned closures, here's what they had to say:

Last August at Baker Street station, I wanted to add some credit to my Oyster card. Unfamiliar with the ticket machines and unwilling to delay others, I joined the queue for the ticket office. There were two tourists ahead of me, both with minimal spoken English. Eventually the patient and courteous man in the ticket office discovered the error, and rectified the matter. Who is so deluded that they think a bank of machines and more retail outlets will ever replace this kind of service, the idea that has provoked the current dispute with the RMT union? Such expertise and understanding cannot be quantified, and are of immense benefit to London’s image as a tourist-friendly city.

S Lawton, wrote into The Independent

 

Sometimes you want to speak to a human and not a machine. Especially if you are a tourist as figuring out London travel is complicated enough.

Sam Fletcher, via the i paper's Facebook page

 

The Workers have a point. What's more they are well within their rights to strike. One would hope other unions learn by example

@RobertReims, via Twitter

 

Not having the tube affects me a lot less than not having a job affects a tube worker.

@Kthelastman, via Twitter

 

As for wages; underground staff are very well paid and have one of the best pensions anywhere. Bob Crowe is an old school Union man who rejects any modernisation while sitting in his office counting his £100,000+ salary. There will still be staff on stations, but no ticket offices manned by offish and in the main un-helpful staff who either moan about you using a debit card or not having the right change.

Neil Collins, via the i paper's Facebook page

 

I've generally been opposed to striking but I fully support the action being taken over ticket office closures. When I worked as a CSA (Customer Service Assistant) I dealt with dozens of problems daily which could only be resolved by our ticket office. Issues such as faulty Oyster cards, incorrect tickets purchased at a machine, in-depth queries re tickets & fares, ticket machines not accepting damaged notes etc etc. All of these are issues which are currently solved via a quick visit to a ticket office but which can become a major problem if there's no office open.

When I joined London Underground myself and others were told our comparatively high levels of staffing were the number one advantage our metro service had over any other. The removal of ticket office staff from their customer facing roles is a huge mistake which flies in the face of the values LUL used to hold so high. It will result in customers receiving a less convenient service and possibly even a less safe one.

Jon Biles, former Tube worker, via Independent Voices

 

Politicians claim the strikers are causing trouble to many London families. Surely if they are so concerned about families in London they wont be making 950 people unemployed?!

Kimberly Wagstaff, via The Independent's Facebook page

 

If there are going to be no compulsory redundancies and the stations will still be staffed (with staff outside the ticket office rather than inside) which is what TFL are proposing then I don't see any reason to strike. Most people use oyster, there will be machines and staff on hand to help you use them, so there is no need for a dedicated ticket office nowadays

James Hardy, via the i paper's Facebook page

 

Given that Johnson ran twice saying there would be a ticket office open in every station then they are right.
 

Ashley Harmston, via the i paper's Facebook page

 

When negotiations fail a strike is the last ditch attempt to fight for rights and conditions. Strikes are inconvenient but I fully support them. People fought hard in generations past to set up unions to ensure workers' rights were respected and we've seen unions battered and broken since Thatcher.
 

Does Boris not give a monkey's backside about safety concerns, not to mention the jobs that will be lost if these plans go ahead?

Suzanna Bosworth, via the i paper's Facebook page

What do you think? Leave your comments below
 

React Now

  • Get to the point
Read Next
 

Never underestimate the power of the National Trust

Boyd Tonkin
Cameron and Miliband went head-to-head in the live televised debate last night  

The Battle for Number 10: Great TV but not an interview for the job of prime minister

Alice Jones
The saffron censorship that governs India: Why national pride and religious sentiment trump freedom of expression

The saffron censorship that governs India

Zareer Masani reveals why national pride and religious sentiment trump freedom of expression
Prince Charles' 'black spider' letters to be published 'within weeks'

Prince Charles' 'black spider' letters to be published 'within weeks'

Supreme Court rules Dominic Grieve's ministerial veto was invalid
Distressed Zayn Malik fans are cutting themselves - how did fandom get so dark?

How did fandom get so dark?

Grief over Zayn Malik's exit from One Direction seemed amusing until stories of mass 'cutting' emerged. Experts tell Gillian Orr the distress is real, and the girls need support
The galaxy collisions that shed light on unseen parallel Universe

The cosmic collisions that have shed light on unseen parallel Universe

Dark matter study gives scientists insight into mystery of space
The Swedes are adding a gender-neutral pronoun to their dictionary

Swedes introduce gender-neutral pronoun

Why, asks Simon Usborne, must English still struggle awkwardly with the likes of 's/he' and 'they'?
Disney's mega money-making formula: 'Human' remakes of cartoon classics are part of a lucrative, long-term creative plan

Disney's mega money-making formula

'Human' remakes of cartoon classics are part of a lucrative, long-term creative plan
Lobster has gone mainstream with supermarket bargains for £10 or less - but is it any good?

Lobster has gone mainstream

Anthea Gerrie, raised on meaty specimens from the waters around Maine, reveals how to cook up an affordable feast
Easter 2015: 14 best decorations

14 best Easter decorations

Get into the Easter spirit with our pick of accessories, ornaments and tableware
Paul Scholes column: Gareth Bale would be a perfect fit at Manchester United and could turn them into serious title contenders next season

Paul Scholes column

Gareth Bale would be a perfect fit at Manchester United and could turn them into serious title contenders next season
Inside the Kansas greenhouses where Monsanto is 'playing God' with the future of the planet

The future of GM

The greenhouses where Monsanto 'plays God' with the future of the planet
Britain's mild winters could be numbered: why global warming is leaving UK chillier

Britain's mild winters could be numbered

Gulf Stream is slowing down faster than ever, scientists say
Government gives £250,000 to Independent appeal

Government gives £250,000 to Independent appeal

Donation brings total raised by Homeless Veterans campaign to at least £1.25m
Oh dear, the most borrowed book at Bank of England library doesn't inspire confidence

The most borrowed book at Bank of England library? Oh dear

The book's fifth edition is used for Edexcel exams
Cowslips vs honeysuckle: The hunt for the UK’s favourite wildflower

Cowslips vs honeysuckle

It's the hunt for UK’s favourite wildflower
Child abuse scandal: Did a botched blackmail attempt by South African intelligence help Cyril Smith escape justice?

Did a botched blackmail attempt help Cyril Smith escape justice?

A fresh twist reveals the Liberal MP was targeted by the notorious South African intelligence agency Boss