Letter: Auntie won't answer

Sir: Margaret Drabble need not fear that she is alone in finding it very hard to get replies from the BBC ('Dear John Birt. . .', 11 April). I wrote to the organisation on 20 March on the more mundane topic of the late rescheduling of a programme, which caused me to miss it.

This is, I admit, a mere three weeks ago, but, having recalled earlier problems I had experienced in corresponding with the corporation, I enclosed a stamped, self-addressed envelope, and expected that this would have brought at least an acknowledgment before now. But nothing at all has been forthcoming.

The BBC should not be surprised if this type of inertia is seen as demonstrating an unacceptable disregard for both the views and the problems of those who pay its licence fee; perhaps it should start to see them as customers.

Yours faithfully,

B. R. TAYLOR

Salisbury,

Wiltshire

11 April