Letter: Customised care

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The Independent Online
Sir: The letter (19 July) from Dr N. H. N. Mills confirms my worst fears about the modern NHS. I would rather be a patient than a customer. As a patient I would expect, and at present get, compassion, kindness and understanding. A customer, however well-informed, is someone who expects to receive courtesy and interest only in proportion to his potential usefulness to the seller.

Yours sincerely,

J. M. POLACK

Bristol

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