A Listener can demonstrate that someone cares which - for a prisoner contemplating suicide, who perhaps finds it difficult to relate to staff - can mean the difference between coping and going under. The incidence of serious self-harm has fallen by half during the 11 months that the Swansea scheme has been in operation. No one has died.
The Listener scheme chips away at assumptions of 'them' and 'us'. Listeners sit with governors at suicide-prevention meetings. And, most important, they allow the opportunity for confidential discussion between prisoners.
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