Sir: Terence Conran is wrong when he bemoans the booming airport shopping business at Heathrow and Gatwick airports. As a frequent traveller through Heathrow, I can assure him that the new Terminal 1 is a vast improvement on the old, even though some of the departure lounges need refurbishment (has he not seen the new pier recently opened?).
If increased retail space is the price for making the whole terminal more spacious and user-friendly, then that's fine by me. If Sir Terence has ever had to endure a long delay at a major US airport, or even, say, in Athens, then I think he will appreciate better just what a world-class facility Heathrow airport is.
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