Letter: Legal complaints

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The Independent Online
From Mr C. G. Burrows

Sir: In his letter of 20 January, Martin O'Reilly, acting director of the Solicitors Complaints Bureau, takes you to task for your editorial "When lawyers let us down" (17 January) following the Law Society survey on the handling of complaints against solicitors. Mr O'Reilly states that, "The results refer to matters investigated between 18 and 24 months ago".

Is he not aware that, since its inception in 1986, the Solicitors Complaints Bureau has been the subject of criticism from various bodies, including the Royal Commission on Legal Services and the National Consumer Council? The problem is one of long standing, and not merely due to a temporary aberration on the part of the bureau.

Yours faithfully,

C. G. Burrows


22 Jannuary