During the past year we have spent money improving our kitchen and garden, and found it practically impossible to get suppliers to deliver the right product at the right time. If a recession can't teach suppliers the importance of customer care, what will? I suspect that the 'easy money' Eighties have bred bad habits in many companies, and a contempt for the customer.
While I pity those businesses being crushed by the recession, I have no sympathy for those that ignore the needs of customers. These firms aren't being killed - they're committing suicide.
Dinas Powys, South GlamorganReuse content