Letter: Maddening music

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The Independent Online
Sir: It is infuriating, when trying to do business on the telephone, to find oneself left listening for minutes on end to an idiotic musical- box representation of Mozart or a foxtrot played by Glenn Miller. I suspect that irritation with this practice is almost universal. So how can customers convey their displeasure to the many companies that use this device?


Eastleigh, Hampshire