Letter: No help for it

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The Independent Online
Sir: I agree with Thomas Sutcliffe ("Burning in cyber hell", 13 October) that consulting "Help" in any computer programme is usually no help at all.

When I want to know how to get my computer to do something (or more often, stop doing something) I consult my 10-year-old son. He nearly always knows. Mind you, this is usually because what I want the computer to stop doing is something he has made it do.