LETTER: Now for the good news ...

From Mr M. J. Brown

Sir: David Nicholson-Lord's article (18 February) reported that complaints by gas customers have nearly doubled over the year and that last month alone, they were up 172 per cent over January 1994.

A famous news-reader's view of contemporary news - that only the bad variety is newsworthy - appears on this evidence to be true. The position at London Electricity is a mirror-image of that in gas. Here complaints have tumbled, down last year by almost 50 per cent. In addition prices have fallen, domestic disconnections ceased, and service league tables topped as we have reorganised our business to benefit both our customers and shareholders.

Yours frustratedly,


Customer Services Director

London Electricity

London, WC1