Letter: Overdue at the library

Share
Related Topics
Sir: Catherine Delano Smith's letter of 4 July ('British Library readers ill-served') raises the serious issues about services in the British Library's Bloomsbury reading rooms.

Services to readers are indeed much poorer than our readers require or deserve at a time of very high demand. While we are doing all we can to improve them, for instance by appointing additional staff for both retrieval and delivery, the environment is an unsuitable one from which we did not expect still to be having to run a service at all. Additional catalogue terminals are also being installed, but there are significant constraints on how much new technology can be put into Bloomsbury. In addition, storage conditions are inadequate for this world famous collection of books and other documents.

The heart of the matter is that, despite the deep love we all share for the Round Reading Room, only the building presently under construction at St Pancras will provide service conditions such that the answers to all of Dr Smith's questions will be 'yes'.

I hope I can reassure Dr Smith that the Library's staff share her frustration over the wait for better services. We shall continue to do all we can to serve her and others at Bloomsbury; when St Pancras opens we shall be on our mettle to demonstrate our commitment to serving research in a manner which does a great institution, and its readers, justice.

Yours faithfully,

BRIAN LANG

Chief Executive

The British Library

London, NW1

React Now

Latest stories from i100
Have you tried new the Independent Digital Edition apps?
iJobs Job Widget
iJobs General

Recruitment Genius: Key Account Manager

Negotiable: Recruitment Genius: A really exciting opportunity has arisen for a...

Recruitment Genius: Multi Trade Operative

£22000 - £24000 per annum: Recruitment Genius: An established, family owned de...

Recruitment Genius: Customer Services Assistant

Negotiable: Recruitment Genius: An exciting position has risen for a Customer ...

Recruitment Genius: Tour Drivers - UK & European

Negotiable: Recruitment Genius: This is a fantastic opportunity to join a is a...

Day In a Page

Read Next
Children who fled the violence in the Syrian city of Aleppo play at a refugee camp in Jabaa, in Lebanon’s Bekaa Valley  

A population bigger than London's has been displaced in Syria, so why has the Government only accepted 90 refugees?

David Hanson
Amjad Bashir said Ukip had become a 'party of ruthless self-interest'  

Ukip on the ropes? Voters don’t think so

Stefano Hatfield
Syria crisis: Celebrities call on David Cameron to take more refugees as one young mother tells of torture by Assad regime

Celebrities call on David Cameron to take more Syrian refugees

One young mother tells of torture by Assad regime
The enemy within: People who hear voices in their heads are being encouraged to talk back – with promising results

The enemy within

People who hear voices in their heads are being encouraged to talk back
'In Auschwitz you got used to anything'

'In Auschwitz you got used to anything'

Survivors of the Nazi concentration camp remember its horror, 70 years on
Autumn/winter menswear 2015: The uniforms that make up modern life come to the fore

Autumn/winter menswear 2015

The uniforms that make up modern life come to the fore
'I'm gay, and plan to fight military homophobia'

'I'm gay, and plan to fight military homophobia'

Army general planning to come out
Iraq invasion 2003: The bloody warnings six wise men gave to Tony Blair as he prepared to launch poorly planned campaign

What the six wise men told Tony Blair

Months before the invasion of Iraq in 2003, experts sought to warn the PM about his plans. Here, four of them recall that day
25 years of The Independent on Sunday: The stories, the writers and the changes over the last quarter of a century

25 years of The Independent on Sunday

The stories, the writers and the changes over the last quarter of a century
Homeless Veterans appeal: 'Really caring is a dangerous emotion in this kind of work'

Homeless Veterans appeal

As head of The Soldiers' Charity, Martin Rutledge has to temper compassion with realism. He tells Chris Green how his Army career prepared him
Wu-Tang Clan and The Sexual Objects offer fans a chance to own the only copies of their latest albums

Smash hit go under the hammer

It's nice to pick up a new record once in a while, but the purchasers of two latest releases can go a step further - by buying the only copy
Geeks who rocked the world: Documentary looks back at origins of the computer-games industry

The geeks who rocked the world

A new documentary looks back at origins of the computer-games industry
Belle & Sebastian interview: Stuart Murdoch reveals how the band is taking a new direction

Belle & Sebastian is taking a new direction

Twenty years ago, Belle & Sebastian was a fey indie band from Glasgow. It still is – except today, as prime mover Stuart Murdoch admits, it has a global cult following, from Hollywood to South Korea
America: Land of the free, home of the political dynasty

America: Land of the free, home of the political dynasty

These days in the US things are pretty much stuck where they are, both in politics and society at large, says Rupert Cornwell
A graphic history of US civil rights – in comic book form

A graphic history of US civil rights – in comic book form

A veteran of the Fifties campaigns is inspiring a new generation of activists
Winston Churchill: the enigma of a British hero

Winston Churchill: the enigma of a British hero

A C Benson called him 'a horrid little fellow', George Orwell would have shot him, but what a giant he seems now, says DJ Taylor
Growing mussels: Precious freshwater shellfish are thriving in a unique green project

Growing mussels

Precious freshwater shellfish are thriving in a unique green project