At 9.15am, I rang the government offices and, having explained the nature of my request, was told, "The Department of Health doesn't open until 10 o'clock." Later in the day, I tried again and was put through to the Department of Health switchboard where I repeated my request. I was told that, "the library in Richmond House is shut today because of technical difficulties".
Fortunately, my business was not urgent, but I am left doubting whether a 10am start and a shut department at "Head Office" bode well for the National Health Service and for those who may need to use it in an emergency.
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- Department Of Health And Social Issues
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