Alas that there was no one there to demonstrate to the two of them that medicine is not grocery, that a hospital is not a supermarket, that a GP's surgery is not a corner shop, and that 'the people in charge' should, in each case, be the responsible professional: the surgeon, the anaesthetist, the charge nurse, whoever. Anyone who thinks it has to be a 'manager' should go back whence he came.
Griffiths also believed, according to the obituary, that 'manpower is simply a function of management', which showed indeed that he was one of Thatcher's 'one of us': 'manpower' is the same kind of thing as 'horsepower' and 'water power'. You use it as 'management' decides and that's it; there is nothing special about it.
There is no such thing as 'society', is there? And people who aren't 'one of us' don't quite count as 'people' at all - a pity they have votes. Better think of them all as 'consumers' - as Mr Waldegrave was recommending last year when charged with the 'democratic deficit' in the rise of quangos and decline in elected local government.