Letter: Still surly

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Sir: The competition of high-street banks and building societies has reached such heights that counter-staff civility borders alarmingly on sycophancy. It is refreshing to note that the Post Office still offers old-fashioned surliness, leaving one in no doubt that the customer is the inconvenience. Long may their queues remain, er ... long.

ROBERT A BROWN

Greenford, Middlesex

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