Your report (22 March) fails to put these problems into perspective. The delays - whilst undeniably serious - affected a small proportion of students. The problems were short-lived: they were fully resolved by 15 January 1995. Around 93 per cent of students who applied for a loan in academic year 1994/95 had their applications dealt with in a timely fashion.
The difficulties have now been fully overcome, following the introduction of an improved procedure for 1995/96. This followed the internal review to which you refer.
Student Loans Company Ltd