Sir: May I add to the recent discussions on privatised utilities by telling the tale of British Telecom, which recently delivered a new directory at my home. It did this by leaving it on the doorstep, one which is 18 inches from the pavement. I was away for the weekend, so the directory was still on the doorstep at 3am, pointing to the fact that no one was at home. Not surprisingly, I was burgled.
No doubt BT acts in this way to save money but, in doing so, only points up once again the close connections between the desire for maximum profit, lack of concern for the customer and stupidity.
R. A. Burchell
London, N1Reuse content