The Abbeyfield Society, a charity which runs more than 60 residential care homes, has conducted research to find out what residents actually want from providers of care and housing. The results make salutary reading. It is clear that, in general, respondents were happy with the quality of services received, but nevertheless there was plenty of evidence to suggest that minority preferences often go unacknowledged. We are now planning to implement appropriate change. Long life can be worth it, but only if care providers give life value by paying careful attention to the physical and mental needs of the individual.
Head of Public Affairs
The Abbeyfield Society
St Albans, HertfordshireReuse content