However, this is not sufficient for the Conservative government for whom privatisation is its most important policy. The word "passengers" has gone and the railway now uses "customers". They are not provided with a public service, but are subjected to the results of team games, derived from splitting up a national network into companies which do not co-operate with each other. This is so important in the eyes of the Tories.
Whether privatisation works remains to be seen but the minister's opinion is not shared by many people. In a few years' time many more customers may have forsaken rail travel and taken to their cars to increase the already serious road and environmental problems.
Michael W George