Compare the best Vodafone broadband deals
Vodafone is one of the largest and most popular telecommunication providers in the UK. Vodafone gained popularity by providing the initial mobile communication services. It is listed among the UK’s four major mobile operators. Vodafone home broadband is also one of the firm’s major services. Vodafone has over 440 million customers worldwide and 19.5 million in the UK alone.
Vodafone broadband guarantees to provide a minimum broadband speed for each of its internet deals and in case of failure to deliver it provides cashback to its customers. The company is well known for its superfast fibre broadband. Vodafone also offers its ultrafast ‘Gigafast’ broadband that runs on 4G and 5G and a separate network. Vodafone’s Gigafast fibre is available in areas where Superfast fibre isn’t available or has weaker reception. Users’ online security is ensured via Vodafone’s internet protection software: The F-Secure SAFE.
Vodafone broadband has received good reviews mostly. Vodafone has won multiple awards for its brilliant performance as a broadband provider. However, for detailed Vodafone reviews regarding customer’s experience and Vodafone’s customer service, you can check out Ofcom’s customer complaint data. Ofcom’s complaint report in 2020 showed a different side to Vodafone’s customer service in particular as the most complaints had been made regarding Vodafone, and the subject of the majority of these complaints was Vodafone’s customer service.
At the time of signing up for a Vodafone broadband deal, the company offers two main options for customers to choose from. Both options promise the delivery of sufficiently fast broadband speeds to meet all of the internet access requirements of Vodafone users. Vodafone does not offer ADSL broadband, it is a fibre-only provider and hence Vodafone internet is for those looking for fast speed connectivity. In addition to its two primary Superfast fibre options, in certain areas, Vodafone offers its Gigafast services which offer incredibly fast internet speeds of up to 900Mbps. The Gigafast fibre service has very limited coverage though.
Vodafone guarantees a minimum download speed of 25Mbps or cashback for its customers. Its first fibre broadband option is the Vodafone Superfast 1 which is the firm’s entry-level broadband deal with average broadband speeds of 35Mbps which is sufficient for web browsing and streaming in smaller households. Vodafone Superfast 1 allows unlimited broadband usage and it has a contract duration of a minimum of 18 months.
Vodafone’s second fibre broadband option is the Superfast 2 package, which with its average download speeds of up to 63Mbps and average upload speeds of up to 20Mbps, is suitable for users with medium-to-large families who require connectivity over multiple devices, for high-quality streaming and online gaming round the clock. Vodafone Superfast 2 has guaranteed a minimum speed of 55Mbps, if Vodafone users experience broadband speeds lower than this, they may claim a refund.
Vodafone’s Fibre to the Premises (FTTP) broadband, Gigafast broadband can provide speeds up to 900Mbps. Moreover, Gigafast broadband has a reliable and stable connection. Gigafast fibre currently has very limited coverage across the UK, but Vodafone is rapidly improving it.
With three levels of connectivity offering average speeds of 100Mbps, 500Mbps, and 900Mbps, Gigafast fibre broadband offers its users maximum flexibility of usage. Gigafast fibre is more than enough for streaming HD and even 4K content.
A good broadband speed is one that serves your purpose seamlessly, so whether or not a certain broadband speed is good depends on what you intend to use the internet for. For basic web browsing, 1.5Mbps is a decent speed, but for standard streaming, you require an average of 4Mbps. However, hardcore online gamers and avid streamers of HD & 4K content require a minimum of 24Mbps broadband speed.
Although Vodafone is accessible in almost 95 percent of the UK, it is still best to use the postcode checker to determine the availability and expected speeds in your area.
If you are considering switching to a different internet service provider, Vodafone is a choice worth considering. Vodafone’s Superfast fibre broadband is capable of meeting almost all connectivity requirements of most of the households in the UK. Vodafone’s Gigacube is particularly valuable in areas with poor reception of ADSL services. Vodafone is capable of providing faster speed at lower costs, particularly in areas that have 5G coverage. So there’s a high chance that Vodafone is the right choice for you.
If you are a Vodafone fixed-line broadband user you will either receive a standard router or the Vodafone Wi-Fi Hub, if you have signed up for a phone and broadband bundle. The latter is regarded as one of the best routers offered by any broadband provider. Wi-Fi Hub includes the Vodafone Broadband app, using which you can control your Vodafone home broadband from your phone. It also includes the ‘Device Boost’ feature, with which you can prioritise a device of your choice so that you may enjoy an even faster connection on it. If you’re streaming 4K content on one device, for instance, you may want to prioritise the signal strength on that device to fasten up the process. Other than this, you can make use of ‘parental controls’ and restrict access to certain websites and categories of content, limit internet access hours, and manage your internet usage with ease.
However, if you live in an area that is not yet covered by Vodafone’s Superfast fibre offerings, then you may receive the Vodafone Gigacube router which works on 4G and 5G.
Ye, if you already have a router approved by Openreach you can continue using it. However, you will require your Vodafone account details and Vodafone’s customer support team’s help to set up a third-party router with your Vodafone broadband.
Setting up your Vodafone broadband is pretty simple, and you can self-install it so an engineer’s visit isn’t required. You just need to unbox your Wi-Fi router and plug on the end of your home’s phone socket with your DSL cable and the other end into your Wi-Fi router. If your phone socket isn’t already a dual socket, then you’ll first have to use the microfilter included in the package and then do the plugging. Turn on the power supply and your Vodafone broadband is set to be used.
There is no installation fee for your Vodafone set-up.
You will be given an installation date at the time of signing up, and your connection will go live at midnight on that date. This date is normally ten days from when you sign up unless you want it later than that or if some engineering tasks need to be done first.
Yes, Vodafone’s Superfast fibre is delivered using BT phone lines so if you want to purchase the superfast fibre you will require BT phone lines. However, if you are planning to sign up for Vodafone’s Gigafast fibre then you won’t need BT phone lines as Gigafast runs on a separate network.
All Vodafonefibre broadband packages include the F-Secure SAFE antivirus tool for free for 6 months trial period. If you wish to continue using this antivirus software, you will have to manually reactivate it. F-Secure SAFE protects up to five of your devices against scams, bugs, and viruses. This software also offers* parental controls* and device tracking facilities.
Switching to Vodafone is simpler than you may have thought. You just need to select your broadband package and pick an installation date. Unless your existing ISP is Virgin Media, Vodafone will directly inform them and have your connection set up in no time. However, if your old provider was Virgin Media you must inform them directly and wait out a notice period of 30 days before you can start using Vodafoneinternet.
Vodafone broadband’s customer service is available seven days a week from 8 am to 9 pm. IT offers support regarding billing issues and technical queries. You can also consult the FAQs on Vodafone’s website, as well as discuss your situation with a tech advisor on Vodafone live chat.
You can dial 191 for free using a Vodafone SIM to reach a tech advisor or you can dial 0333 3040 191 from any mobile provider or landline, to contact Vodafone. Standard call rates will apply to the latter.
Usehttps://support.vodafone.co.uk/ for help from a tech advisor in the live chat.
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